Episode 22 - Organisational strategy and training
Nov 22, 2020 ·
23m 59s
In this episode, Helen is joined by Vanessa Northam, Head of Strategic Relationships at StepChange Debt Charity. Vanessa and Helen discuss the importance of developing an organisational culture of embedding...
show more
In this episode, Helen is joined by Vanessa Northam, Head of Strategic Relationships at StepChange Debt Charity.
Vanessa and Helen discuss the importance of developing an organisational culture of embedding vulnerability across all the business. Vanessa also shares a powerful customer experience story that resulted in significant process changes.
Find out more about Vanessa here -
https://www.linkedin.com/in/vanessanortham/
Why not join my next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.html
You can also follow me for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
Twitter - https://twitter.com/hpettifertrain
LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
Website - https://www.helenpettifer.com
show less
Vanessa and Helen discuss the importance of developing an organisational culture of embedding vulnerability across all the business. Vanessa also shares a powerful customer experience story that resulted in significant process changes.
Find out more about Vanessa here -
https://www.linkedin.com/in/vanessanortham/
Why not join my next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.html
You can also follow me for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
Twitter - https://twitter.com/hpettifertrain
LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
Website - https://www.helenpettifer.com
Information
| Author | Helen Pettifer |
| Website | - |
| Tags |
Copyright 2024 - Spreaker Inc. an iHeartMedia Company
