Episode 52 - The Money & Mental Health Policy Institute
A Conversation with Beth Mann
Crazy Microwave Story "The Final Chapter"
KLM #115: Shit happens - czyli skąd biorą się problemy klientów
A converstation with Mark Levy
Why are Online Vendors in Nigeria Scammers?
Come integrare le attività di customer service nei sistemi aziendali per una visione a 360° del customer journey
DON'T Buy The Microsoft Surface DUO! | Episode 187
Episode 49 - Using Complaints to Identify Vulnerability
A conversation with Beth Vickers
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A conversation with Dave Thomson
A Conversation with Elena Morgan
KLM #113: Nothing is impossible – rozmowa z Markiem Szulem
Dal cercare clienti al coltivare relazioni.
A conversation with Bob Ulm
Episode 47 - Recruiting for Vulnerability
Am I The Only One Who Hates The Self-Scan Checkout Experience?
A conversation with Amy Good
Handel on the Gabby Petito Case, CA's Achievement of Lowest COVID Transmission Rate and Quitting Your Job
Tipping: How much should you really tip?
Ep 20 Book Club with Extra Garlic
C.T.C.S. Episode 5 Whoa What's That On The Floor
Episode 45 - Resources, tools and training
Episode 44 - Conversation with the Consumer Council
C.T.C.S. Episode 3 Can You Just Show Up
Episode 43 - Supporting New Parents
Episode 08 - Customer Service Lessons from the Hospitality Industry
Episode 42 - Accessibility and Vulnerability
Understanding Communication Channels and Preferences - Chat
C.T.C.S. Episode 1 No Idea
Customers during Covid-19 pandemic
Customers, Alcohol and IDs
Episode 41 - Building a Customer Vulnerability Programme
EPISODE 309 - What About Windows?
You Prefer Amazing or Average Customer Service? How Would Your Customers Respond?
Episode 40 - Supporting short-term vulnerability
Comunicación corporativa y marca personal con Conrado Martínez
Episode 39 - Is vulnerability still the right term to use?
Cos'è la customer advocacy, a cosa può servire per la mia azienda.
Episode 38 - What are the drivers of vulnerability?
15. Developing Trust and Keeping Your Customers Happy
Episode 37 - Rare Chromosome Disorder Awareness Day
EP20: Journey in Leadership, Part I
Working At Home As A Customer Service Agent
E19 Claudia Secaida nos habla sobre El Arte de Diseñar Experiencias de Servicio.
S1 Ep 04: Just Give Them The Damn Cookie
53. 3 Tips for Amazing (but Healthy) Customer Service From a Recovering People Pleaser
52. The Secret To Turning Your Employees Into Passionate Intrapreneurs
KLM #104: Przestań tracić klientów!
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