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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
Episodes & Posts
Episodes
Posts
18 JUN 2025 · Customers notice what's not working well inside. Paolo Fabrizio shares an eye-opening case of how internal communication issues reflect themselves externally.
20 MAY 2025 · Most customers are excellent service assessors because they detect any conversational hiccups and take them into account within their experience. Paolo Fabrizio share two case examples that occurred both in person and over digital support channels. https://customerserviceculture.com/en/digital-customer-service/avoid-these-slippery-conversational-hiccups/
23 APR 2025 · What do Charlie Chaplin and AI allucinations have in common? As Gen AI is re-shaping customer service models you need more thinking customers. Listen to this eye-opening episode thru Paolo Fabrizio's voice. https://bit.ly/4jMgbxf
25 MAR 2025 · Great Customer Culture pays off! A company has treated a young job applicant as a customer and after such a positive experience he accepted that job offer. Listen to Paolo Fabrizio's insights. https://bit.ly/Pod-EN-41
6 MAR 2025 · Successful conferences and corporate meetings have usually something in common: all speaking moments - in form of keynotes or round tables - cover different aspects facets of one main topic. That's the North Star of the whole event.
Accordingly, the conference becomes coherent and 100% adherent to websites and promotional emails promises.
On top of that, the very moment of truth is sharing 'out of the box' perspectives based from real case experiences where participants can clearly sense added value.
💡 Are you building a balanced mix between corporate presentations and independent influntial voices?
Let's work together in your next conference
🎤 Check out my https://customerserviceculture.com/en/speaking/
📧 Drop me an email: paolo@customerserviceculture.com
12 FEB 2025 · Over the years there's been much talk about breaking down the silos between customer service and sales operations. From good intentions to facts: Paolo Fabrizio shares 2 cases where brands have leveraged both areas peculiarities getting solid outcomes. https://bit.ly/Pod-40
14 JAN 2025 · 2025 will mark a change in Digital Customer Service. So If you're a manager you'll be wondering: 'how can I couple both AI and human agents?' Paolo Fabrizio helps you out explains providing use cases examples and...the rest is up your listen! https://bit.ly/4gUd0T8
27 NOV 2024 · 99% of us have a natural predisposition towards some activity or knowledge. Nevertheless, if you want to become really smart, you need to study and practice day by day. And when it comes to delivering customer support, digital channels are definitely not for everybody!
22 OCT 2024 · What service clients love the most? There are two things that you can do immediately to intercept customer's signals in a timely manner.Â
24 SEP 2024 · What's the department in charge of solving problems? I bet you'd answer 'customer service'. However, the current scenario requires us to embrace a broader vision because customer service can't fix everything. Paolo Fabrizio explains WHY and HOW in this podcast.
Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
Information
| Author | Paolo Fabrizio |
| Organization | Paolo Fabrizio |
| Categories | Management |
| Website | customerserviceculture.com |
| paolo.fabrizio71@gmail.com |
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