Episode 31: Positively Outrageous Service with Michael Hoffman

Episode 31: Positively Outrageous Service with Michael Hoffman

by RNCN
0 0 3 months ago
What are the habits of any organization that creates and sustains a culture of Positively Outrageous Service? That's our question for Michael Hoffman, who for 25 years has trained and spoke to organizations about how to set themselves apart from the competition by the ways they approach their customers. That doesn't just mean people outside the company.

Why is service more important now than ever? What is a "service experience"? What is the market place ... See More

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