Identifying and supporting vulnerable customers: part 2
Oct 26, 2020 ·
56m 16s
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Description
Part 2 of the vulnerability and identity conversation: As we now focus on the move from identification to conversation with customers in vulnerable circumstances, our expert panel discuss how firms...
show more
Part 2 of the vulnerability and identity conversation:
As we now focus on the move from identification to conversation with customers in vulnerable circumstances, our expert panel discuss how firms can start these important conversations, the techniques that exist for doing this and – most critically – how do we get customers to welcome our intervention?
Joining Chris Fitch in the identification conversation to share their strategies are:
Laura Tough - Nationwide
Dan Clarke - Monzo
Mark Fiander - Gain Credit
Dr Elizabeth Blakelock - Citizens Advice
Subscribe to our Vulnerability Matters newsletter for updates on future webinars: https://mailchi.mp/moneyadvicetrust.org/vulnerability-matters-newsletter
show less
As we now focus on the move from identification to conversation with customers in vulnerable circumstances, our expert panel discuss how firms can start these important conversations, the techniques that exist for doing this and – most critically – how do we get customers to welcome our intervention?
Joining Chris Fitch in the identification conversation to share their strategies are:
Laura Tough - Nationwide
Dan Clarke - Monzo
Mark Fiander - Gain Credit
Dr Elizabeth Blakelock - Citizens Advice
Subscribe to our Vulnerability Matters newsletter for updates on future webinars: https://mailchi.mp/moneyadvicetrust.org/vulnerability-matters-newsletter
Information
Author | Minesh Pareek |
Organization | Minesh Pareek |
Website | - |
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