#019 - Intro To Customer Experience Research

#019 - Intro To Customer Experience Research

0 0 28 days ago
Jim Tincher, Journey Mapper-In-Chief at Heat of the Customer joins me to chat about customer experience research (CXR). In this episode we discuss some of the basics, why it’s important, ways to get started in CXR and more. Lot’s of great intro content and resources for those who are interested in applying CXR to their organization.

SHOW HIGHLIGHTS AND WHAT YOU’LL LEARN…

• A brief history on customer experience research (CXR)
• The difference between customer experience (CX) and user ... See More

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