Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation. read more read less
  • 271. Leveling Up Customer Interactions via Genuine Care w/ Angela Alea
    31 Oct, 2023 - 50:27
  • 270. Establishing and Evolving a Chief Experience Officer Role w/ Saira Taneja
    24 Oct, 2023 - 45:55
  • 269. Creating Unique, Authentic, and Local Experiences w/ Rina Johnson
    17 Oct, 2023 - 47:13
  • 268. Experiencing You: Creating a Lasting Impression w/ Melissa Wright
    10 Oct, 2023 - 49:34
  • 267. Self-Service vs Human Touch: Balancing Customer Sentiment w/ Michelle Randall
    3 Oct, 2023 - 29:48
  • 266. Driving Innovation Through Equity, Equality, and Justice w/ Anna Dewar Gully
    19 Sep, 2023 - 47:22
  • 265. Human Connection and Emotional Impact in EX and CX w/ Joey Coleman
    12 Sep, 2023 - 54:43
  • 264. Personalizing the Path to Homeownership w/ Brian Vieaux
    29 Aug, 2023 - 50:47
  • 263. Creating Human Connection within a Global Ecosystem w/ Naomi Wheeless
    22 Aug, 2023 - 50:45
  • 262. Building a More Trusting and Human Internet w/ Aaron Painter
    15 Aug, 2023 - 47:42
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