Contacts
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Innovators in Commerce & Delivery brings a fresh perspective—and some fun—to the world of ecommerce. Join host Jamie Cairns, a 20+ year industry veteran, as he chats with some of...
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Innovators in Commerce & Delivery brings a fresh perspective—and some fun—to the world of ecommerce. Join host Jamie Cairns, a 20+ year industry veteran, as he chats with some of the top innovators and thought leaders from leading brands and businesses in the space.
Welcome to Innovators in Commerce & Delivery!
show less
Welcome to Innovators in Commerce & Delivery!
Episodes & Posts
Episodes
Posts
25 SEP 2025 · In this episode, Jamie speaks with https://www.linkedin.com/in/kevinbube, Vice President, Technology at https://envistacorp.com/, about how companies are rethinking digital transformation with a more agile, strategy-first mindset.
Many organizations struggle with challenges like inaccurate inventory visibility, rising freight costs, and a growing number of WISMO (Where Is My Order) inquiries. To combat this, Kevin shares more about the shift to a composable approach and the advantages companies gain from adopting it.
We also cover:
- What to consider before launching an OMS project, including the business case, company culture, and project management support
- Where AI is already delivering results and key opportunities for the future
- Why flexibility and speed are becoming key competitive advantages in modern commerce
26 MAR 2025 · In this episode, Jamie speaks with Myles Bunbury, Vice President of Consumer Solutions at https://intellias.com/, about the challenges DIY retailers face today.
DIY customers expect fast delivery—and a larger selection of products than ever. Some store locations are transitioning to warehouses to keep up with demand. In all of this, retailers need to know exactly what’s in stock so customers can get what they need, especially in the midst of projects. We also cover:
- The rise of Retail 5.0—creating a connected, customer-centered shopping experience across multiple devices and channels
- The importance of data-driven shopping experiences
- The evolution of "communities of dreams," and how this concept changes how consumers approach home improvement
For more on how to master fulfillment in the DIY market, https://fluentcommerce.com/resources/digital-resources/mastering-fulfillment-in-diy-market/ Jamie mentions during the episode.
Transcribed
22 OCT 2024 · In this episode, we are joined by https://www.linkedin.com/in/patrick-lagace-0a03801/?originalSubdomain=ca, Senior Director of Information Technology at https://psychobunny.com/. With three decades of experience in the retail industry, he has been instrumental in driving digital transformation at his company.
Patrick dives deep into his journey, the rapid growth of Psycho Bunny's retail presence, and the challenges around scaling a business from 18 to 99 stores.
We also discuss:
- How to define success in IT and retail settings
- The key components for a successful omnichannel retail strategy
- Challenges around data accuracy and availability of skilled resources
Transcribed
24 SEP 2024 · AI, digital innovation, and data-driven insights have changed how the retail operates after the pandemic. And with any transformation, adaptation must follow.
In this episode, we’re speaking with https://www.linkedin.com/in/mylesbunbury/?originalSubdomain=ca, Vice President of Consumer Solutions at https://intellias.com/. Myles discusses how consumer behavior and spending patterns in retail have shifted, the rise of digital devices, and the transformative impact of AI, IoT, and drone delivery. He also emphasizes the importance of bringing forward-thinking strategies to the forefront when rethinking business in a post-pandemic world.
We also cover:
- The evolution of PIM systems and the transformative role of AI in expanding their use cases.
- The critical role of data governance in enhancing organizational agility.
- How geolocation-based and drone delivery are set to revolutionize logistics, offering precise and flexible delivery options.
Transcribed
20 AUG 2024 · What can we expect for the future of retail? Are we on the right track to succeed?
To address these questions, we are joined by https://www.linkedin.com/in/zachzalowitz/, Principal, Order Management Practice at https://www.perficient.com/, and a wealth of knowledge in the retail industry. Zach explores the profound impact of AI and hyper-personalization on consumer engagement and the essential shifts retailers need to make to stay competitive. He offers valuable insights into the challenges and opportunities in modernizing order management, achieving business optimization, and the critical importance of aligning business models with evolving customer behaviors.
We also discuss:
- How AI can enhance customer engagement and disrupt traditional retail models.
- The "Now New Next" tool for promoting business model shifts.
- Using market events as a catalyst for changing retailers' mentality.
Transcribed
23 JUL 2024 · Amazon reshaped the ecommerce scene, so how can small and mid-sized businesses hold their own against retail giants?
To dive into this topic, we’re joined by https://www.linkedin.com/in/joshua-rich/, E-commerce Operations Lead at https://www.freedom.com.au/, the country's top furniture and homewares retailer. Joshua explains why small and mid-sized businesses should focus their energy and budgets on diversifying and making their value proposition out of their last mile instead of fighting the giants. He also unveils the strategies behind their game-changing order management system, designed to optimize inventory and fulfillment processes while balancing cost and customer satisfaction.
We also discuss:
- The impact of the COVID-19 pandemic on the home furnishing industry
- How Freedom Furniture has excelled in delivering exceptional customer experiences by integrating cutting-edge technology and logistics solutions
- The importance of leveraging data analytics to enhance last-mile delivery services
- Why leaning into complexity is key to building successful retail marketplaces
Transcribed
25 JUN 2024 · Many brands frequently discuss customer centricity, but do they genuinely understand its essence?
In today’s episode, we are joined by https://www.linkedin.com/in/carla-kromberg-191605b1/, Senior Marketing Manager of the DACH Region at http://fluentcommerce.com. With extensive experience in client-side marketing, Carla shares how bringing all employees closer to the company’s clients can foster a sense of trust, ultimately leading to successful customer-centric brands.
We also discuss:
- Why investment priorities need to shift from customer-facing elements to building a comprehensive customer experience, including backend improvements.
- The importance of a diversified marketing skillset that facilitates cross-functional work within organizations.
- Carla’s approach to managing resources for advertising campaigns and the common mistakes made before launching an ad.
Transcribed
21 MAY 2024 · In this episode, we are joined by https://www.linkedin.com/in/greg-randall-5817434/, Managing Director & Senior Digital Strategist at https://www.commaconsulting.com.au/, the author of https://www.amazon.com/Improve-Customer-Experiences-Online-Store-ebook/dp/B06XHS6QG7 and a seasoned expert who has been contributing to the education of the business community for over two decades. Drawing from his wealth of experience, Greg shares how to approach business transformation strategically, leveraging customer-centric data in decision-making and paving the way for success from a client standpoint.
Tune in as we also discuss:
- How understanding the consumer journey can provide key insights into the gaps in the online channel
- The delicate balance between customer needs and business objectives in the ecommerce space
- Why are most businesses not maximizing the potential of their online channels, and what steps to take to address this issue
Transcribed
30 APR 2024 · In this episode, we are joined by https://www.linkedin.com/in/mcdonaldangus/, CEO of https://www.barbequesgalore.com.au/, Australia’s premier retailer of barbecues and backyard lifestyle products. Angus shares insights into Barbeques Galore’s strategy to create unforgettable customer experiences, the integration of advanced technologies like AI and the IoT in retail, and the company’s robust commitment to data.
We also discuss:
- The importance of knowledgeable team members and ongoing staff development.
- Angus’ plans to integrate AI into retail and customer experience.
- Why a clear strategy and unifying guiding principles for delivering omnichannel experiences are key for retail success.
Transcribed
26 MAR 2024 · Adapting to new retail tools isn’t just a tech integration challenge — it’s a people challenge. But how do you create a strategy that embraces change while putting people at the center?
In this episode, https://www.linkedin.com/in/lallytraining/, Managing Director of the https://louiselallytrainingacademy.com/, shares the pivotal role of communication and culture in successfully integrating innovative retail tools into businesses through a people-first approach.
We also discuss:
- The impact of culture on staff retention and engagement
- Current trends in 2024 in the retail industry
- How embedding business values can propel growth inside and outside the company
Innovators in Commerce & Delivery brings a fresh perspective—and some fun—to the world of ecommerce. Join host Jamie Cairns, a 20+ year industry veteran, as he chats with some of...
show more
Innovators in Commerce & Delivery brings a fresh perspective—and some fun—to the world of ecommerce. Join host Jamie Cairns, a 20+ year industry veteran, as he chats with some of the top innovators and thought leaders from leading brands and businesses in the space.
Welcome to Innovators in Commerce & Delivery!
show less
Welcome to Innovators in Commerce & Delivery!
Information
| Author | Fluent Commerce Marketing |
| Organization | Fluent Commerce Marketing |
| Categories | Business |
| Website | www.spreaker.com |
| - |
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