Customer Service Culture [EN]

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Customer Service Culture [EN]

Paolo Fabrizio

Technology

Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on >> https://customerserviceculture...

Customer Service Culture [EN]

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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on >> https://customerserviceculture...

Date

Duration

#26 How are you welcoming the customer?

13:39 - 5 Sep, 2023

5 Sep, 2023

13:39
#25 Close the loop with your front line

10:55 - 4 Jul, 2023

4 Jul, 2023

10:55
#24 Stand out or go home! Said the customer

22:59 - 6 Jun, 2023

6 Jun, 2023

22:59
#23 That line of support that keeps you up

15:55 - 10 May, 2023

10 May, 2023

15:55
#22 Do customers perceive your values?

15:18 - 11 Apr, 2023

11 Apr, 2023

15:18
#21 Customer conversations: why timing is key

24:07 - 14 Mar, 2023

14 Mar, 2023

24:07
#20 Learning by training customer support teams

25:52 - 15 Nov, 2022

15 Nov, 2022

25:52
#19 How to prevent support agents burnout

18:16 - 16 Oct, 2022

16 Oct, 2022

18:16
#18 Happy employees for happy customers - with Sarah Metcalfe

37:29 - 14 Jul, 2020

14 Jul, 2020

37:29
#17 Towards a mobile customer service era w/Martin Hill-WIlson

64:21 - 19 Dec, 2016

19 Dec, 2016

64:21
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Customer Service Culture [EN]

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