When you think about your clients' experience with your agency, do you consider the onboarding process?

Many agencies overlook the onboarding process as an important time for creating an amazing client experience. Whether it's automating it too much or not adding those personal touches, client can end up with buyer's remorse if you're not careful.

In this episode, Omi Diaz-Cooper of Diaz & Cooper Advertising tells us why it's so important to include the onboarding process in your client experience strategies and the pitfalls if you don't.