There is an idea that is just accepted completely, often presented with very little to no arguments opposing it at all, the idea is “Amazon is killing the retail industry.” Amazon isn't killing retail, retail is.

Sources from this episode:

Target revenue: https://www.macrotrends.net/stocks/charts/TGT/target/revenue
Walmart revenue: https://www.macrotrends.net/stocks/charts/WMT/walmart/revenue
Nordstrom revenue: https://www.macrotrends.net/stocks/charts/JWN/nordstrom/revenue
Bath and Body Works revenue: https://www.statista.com/statistics/255838/net-sales-of-bath-und-body-works-worldwide/
Williams-Sonoma revenue: https://www.macrotrends.net/stocks/charts/WSM/williams-sonoma/revenue

Companies crushing it in customer service are doing it on social media: https://www.v12data.com/blog/90-percent-social-media-users-reach-out-retailers-why-social-media-your-secret-weapon/

Biggest growers in the retail space? Brands with the strongest online presence:
https://www.powerretail.com.au/multichannel/online-brands-millennial-popularity/