Requesting Payment
We mailed instructions for requesting payment every two weeks. Call Tele-Serv at
800-558-8321 on your scheduled day or use ui.texasworkforce.org any day of your claim
week. Request payment every two weeks even if you have not received a decision or you
might not be paid. Your payment should be in your direct-deposit or debit-card account
within three days of TWC processing your payment. If you request payment online after
6 p.m., allow two additional business days for processing.