It can take about four weeks to determine whether you qualify. We must notify your
last employer and investigate your job separation and other issues that may affect your
eligibility. When we complete the investigation:
■ You receive benefits if you have enough base period wages, no disqualifying job
separations or eligibility decisions, and submit your payment requests on time.
■ TWC mails you a decision on each issue telling you whether we can pay you
benefits. All decisions must say you are eligible to receive benefits. If you
disagree with a decision, you can appeal the decision. See page 17.