During the Brother HL-L2395DW driver set up process, directly connect your computer running on a Windows software to the Brother printer machine using a high-speed USB 2.0 cable. After you download and decompress the Brother driver file, go to 'Control Panel' by clicking on the 'Start' icon. Under the option that says 'Devices and printers' check if the Brother printer device is listed. Visit https://www.supportbrothercom.com/brother-hl-l2395dw-setup-install-driver/ or call at +1-800-717-2530