SD #101 - Transaction or Interaction? Win your customer’s heart and watch your business thrive.

Feb 6, 2018 · 53m 22s
SD #101 - Transaction or Interaction? Win your customer’s heart and watch your business thrive.
Description

Today we’re speaking with Customer Experience Strategist, Jill Raff about the difference between treating customers as transactions, in other words focussing on them as a dollar value versus an interaction,...

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Today we’re speaking with Customer Experience Strategist, Jill Raff about the difference between treating customers as transactions, in other words focussing on them as a dollar value versus an interaction, where you are truly serving their needs. You’ll learn Jill’s 7 Ingredient Customer Experience Transformation process and understand why it is so important to develop a customer experience strategy and how this will help build your bottom line and free you from your business.
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Author Shirley Dalton
Organization Shirley Dalton
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