For those of us who travel, the airport experience makes or breaks how we feel about the airline we’ve selected—its COMPLEXITY, its IMMENSITY, its DENSITY of people.
Katherine Goudreau should know! She and her team operate the airports, develop the
hubs and manage them on a day-to-day basis.

You’ll hear how she developed workarounds during Covid. Just think – they had to take
measures to negate even touching buttons on the elevator. Now that’s detail.

Stay tuned at 12:30CT September 19th on Doing it Right!

Top Takeaways:

- You can learn leadership skills from anyone. Sometimes you learn how to
BE and sometimes, you learn how NOT TO BE.
- Learn who your team members really are, their families, pets, etc. This
helps you better understand what personal issues they may have, which
helps you be a better leader FOR them.
- In worrisome times (like Covid, layoffs), bring your folks together as a team
and check in daily with them. Productivity goes down when people are
worrying.
- Communicate as much as you can as often as you can. Knowledge is
power & your team needs that knowledge to be powerful.
- Be real and genuine. Allow your team to be the same.

www.valerieandcompany.com – SUBSCRIBE TO VALERIE’S VOICE MONTHLY TIPS

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