Where's the line between pedagogy and technology? How do you truly find out the needs of your customers during this time of change and pandemic response. Greg Koerner, Digital Classroom Services Manager at Michigan State University, joins the show to discuss. We all talk about HETMA Conference, the importance of investing in the higher ed community, InfoComm moving to October, and also why Joe is still bitter about a 2500 year old rivalry.

Connect with Greg Koerner on Twitter at @gkern and on LinkedIn. Learn more about Michigan State University online at https://www.msu.edu.