Ep 56 Customer Engagement 101- Setting the Rules of Engagement
Dec 29, 2021 ·
47m 39s
Many of us have heard and said, "the customer is always right" and with that statement comes a level of understanding that customers can do and say whatever they want,...
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Many of us have heard and said, "the customer is always right" and with that statement comes a level of understanding that customers can do and say whatever they want, and the workers and company must comply to meet their wishes, with hopes of having a satisfied and returning customer. Today's episode is going to explore, dissect, and pivot from this approach to customer engagement and relationship-building to bring you some bold and risky leadership moves that challenge this old and lop-sided way of working with customers.
We share examples of customer relation red flags, how managers let their employees down, and what we can do better to ensure that our employees are inspired, motivated, and empowered to do their jobs with excellence while feeling the support they need to provide a service to a demanding customer base, who is also engaged in a way that motivates them to respect and support the workers that serve them.
We discuss setting ground rules, determining deal breakers, accountability to and with stakeholders, realigning your work relationship to create better balance which includes your employees as your top priority, and seeing how Southwest Airlines and other successful companies have been able to put employees first and still be profitable and competitive.
Imagine companies reviewing customers on a website like Yelp. Yeah, we talk about that too. This episode is designed to challenge you to reintroduce yourself to your current and future customers. It may irk some people while empower others. Be sure to share it with everyone you know. Enjoy!
SHOW INFORMATION:
Company: Foreman & Associates, LLC
Website: ForemanLLC.com
IG: @ForemanLLC
FB: @ForemanAndAssociates
Twitter: @ForemanLLC
Podcast Twitter: @ItAintSmall
YouTube: user/ForemanAssociates
HOST: Natasha L. Foreman, CEO of Foreman & Associates, LLC
Website: NatashaForeman.com
IG: @NatashaLForeman
FB: @NatashaLForeman
Twitter: @NatashaLForeman
LinkedIn: @NatashaLForeman
Theme Song: “Higher Up” by Shane Ivers
Copyright 2021. Foreman & Associates, LLC. All Rights Reserved.
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We share examples of customer relation red flags, how managers let their employees down, and what we can do better to ensure that our employees are inspired, motivated, and empowered to do their jobs with excellence while feeling the support they need to provide a service to a demanding customer base, who is also engaged in a way that motivates them to respect and support the workers that serve them.
We discuss setting ground rules, determining deal breakers, accountability to and with stakeholders, realigning your work relationship to create better balance which includes your employees as your top priority, and seeing how Southwest Airlines and other successful companies have been able to put employees first and still be profitable and competitive.
Imagine companies reviewing customers on a website like Yelp. Yeah, we talk about that too. This episode is designed to challenge you to reintroduce yourself to your current and future customers. It may irk some people while empower others. Be sure to share it with everyone you know. Enjoy!
SHOW INFORMATION:
Company: Foreman & Associates, LLC
Website: ForemanLLC.com
IG: @ForemanLLC
FB: @ForemanAndAssociates
Twitter: @ForemanLLC
Podcast Twitter: @ItAintSmall
YouTube: user/ForemanAssociates
HOST: Natasha L. Foreman, CEO of Foreman & Associates, LLC
Website: NatashaForeman.com
IG: @NatashaLForeman
FB: @NatashaLForeman
Twitter: @NatashaLForeman
LinkedIn: @NatashaLForeman
Theme Song: “Higher Up” by Shane Ivers
Copyright 2021. Foreman & Associates, LLC. All Rights Reserved.
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