Don't Optimize for the Short-Term with Gusto's Cole Schofield

Don't Optimize for the Short-Term with Gusto's Cole Schofield

0 0 11 months ago
On this episode of Operations, Sean interviews a post-sale ops pro focused on customer operations. Together they talk about the direct impact operations can have on the customer experience. A lot of hypergrowth companies focus on short term wins versus long term gains. But for Cole Schofield, Gusto's Head of Customer Experience, that just won't cut it. Because short term wins never justify the long term sacrifice. It's better to invest in the future. So Cole and his team avoid ... See More

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