Episode 6: Will banks rush to digitization post-pandemic?
May 4, 2020 ·
20m
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Description
World renowned author, Chris Skinner gives his opinion on what going digital really means for financial institutions. Hint: Those that are doing it properly “don’t treat digital as a project;...
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World renowned author, Chris Skinner gives his opinion on what going digital really means for financial institutions.
Hint: Those that are doing it properly “don’t treat digital as a project; they treat is as a cultural transformation of a company.”
- His predictions on how the current pandemic will kick-start the digitization of banks and CUs into hyper-drive.
- Projects in the plans for 24-36 months out are now being green-lit within days. Truly digital means far faster.
- His thoughts on the balance between digital and human when it comes to customer relationship management in banks and credit unions.
Available on the CRMNEXT website as well: https://www.crmnext.com/us/blog/will-banks-rush-to-digitization-post-pandemic/
show less
Hint: Those that are doing it properly “don’t treat digital as a project; they treat is as a cultural transformation of a company.”
- His predictions on how the current pandemic will kick-start the digitization of banks and CUs into hyper-drive.
- Projects in the plans for 24-36 months out are now being green-lit within days. Truly digital means far faster.
- His thoughts on the balance between digital and human when it comes to customer relationship management in banks and credit unions.
Available on the CRMNEXT website as well: https://www.crmnext.com/us/blog/will-banks-rush-to-digitization-post-pandemic/
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Author | CRMNEXT |
Organization | CRMNEXT |
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