Digital vehicle inspections (DVI) let a customer "look over your shoulder" as you inspect and repair their vehicle. They are proven to be helpful to the sales process - so why are some shops very successful with the procedure and others struggle to implement this simple shop tool? A picture is worth a thousand words and, in this episode, Vic and Doug discuss digital vehicle inspections with Kurt Kennedy from Kennedy Auto Solutions in Tom Ball, TX, and Chris Boshaw from Shop Boss.