Precise data: it’s one of the most important keys to running a good business, in the fleet world or elsewhere. After all, how will you know where to start improving your business if you don’t have a real sense of where the business is now?

This was the theme of a recent talk by Jacob Findlay, founder and CEO of Fullbay, a provider of shop management software, at this year’s Heavy Duty Aftermarket Week.

Jacob joins me on this week’s podcast to go over some of the main points of his HDAW talk, as well as a new report that Fullbay released with TMC called the State of Heavy Duty Repair.