Part One: How Financial Services Institutions Can Thrive in the Age of Digital Disruption

Part One: How Financial Services Institutions Can Thrive in the Age of Digital Disruption

From: Appian Talks
3 0 about 1 year ago
62 Plays 77 Downloads
Customer expectations are transforming because customers themselves are transforming. This statement can’t be more true for the Financial Services and Capital Markets Industry. We're in the middle of a significant inter-generational transfer of wealth. Dig into the patterns and the expectations of the new generation and some clear behaviors emerge. The new generation is more mobile and digitally in tune with value, but what about personal interaction and customer service? And what’s the ... See More

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