THA 106: Managing a Negative Online Review
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Description
Managing a Negative Online Review The Academy panel will go over a 5 step process and go above and beyond by sharing their personal experiences. So you got a "NEGATIVE"...
show moreThe Academy panel will go over a 5 step process and go above and beyond by sharing their personal experiences.
So you got a "NEGATIVE" Review now what? Here is a 5 step process we are going to discuss: 1/ Two negatives don't make a positive, 2. Find out what the heck really happened, 3. Take advantage of the learning opportunity, 4. Finalize a resolution, respond and over deliver, and 5. Review with staff and MOVE ON!
The Academy panel will go over this 5 step process and go above and beyond by sharing their personal experiences. Besides digging into these five steps we get into soliciting reviews, the four types of reviews, and sometimes a negative review can be an advertisement for your shop based on how you handle it and so much more
Information
Author | Carm Capriotto |
Organization | Carm Capriotto |
Website | - |
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