In nearly every position Jim Murphy has held throughout his 30-plus-year career in the repair industry, his work has revolved around shop improvement. After opening two repair-related business of his own in his 30s, Murphy jumped back into coaching full time. Every minute of the podcast is full of Jim’s thoughts on success planning, goals, why shops choose to have a business coach and a discussion of why some choose not to. Jim talks about putting people ahead of money and the money will flow. Jim’s got a total handle on the success pathway for the service professional.