Why should you have high-level design in your applications? Carl and Richard chat with Billy Hollis about the concepts around high-level design and how it can help make better software. Billy talks about how high-level design addresses more than UX concerns, expanding into architecture and business workflow to think more deeply about how we use software. And of course, Billy digs into various applications we all use (looking at you, Teams!) and talks about how high-level design could help deal with the challenges around those kinds of applications. Is it needed everywhere? No - but more is needed!