Pret's strict Mystery Shopper Scheme
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Description
In this episode I walk people through a Pret mystery shopper report. The weekly mystery shopper visits are the main reason staff are drilled to smile, chat, give eye contact...
show moreFor more info please see the emotional labour articles I have collected and written with more mystery shopper reports: https://expret.org/media/grief-mental-health/dangers-of-emotional-labour
Information
Author | expretDOTorg |
Organization | expretDOTorg |
Website | - |
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