Call Centers: A Key to Scaling Admissions
Aug 17, 2020 ·
38m 57s
In this episode, George and Kamaar have a discussion with Jefferson Dooley on how to utilize call centers in scaling admissions. Dooley shares the challenges his organization faces when on-boarding...
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In this episode, George and Kamaar have a discussion with Jefferson Dooley on how to utilize call centers in scaling admissions. Dooley shares the challenges his organization faces when on-boarding a client, his approach to managing KPIs to generate consistent results, a guide to “speed to lead”, and how he was able to grow his call center from 1 to 30 agents.
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| Author | Engine Research |
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