On this episode, Mike Scott, Co-Founder and CEO at The One Question dives into the sensitive world of Customer Feedback and shares his opinion and advice on the good, the bad and the ugly ways of finding out what customers think about your business.

There is no doubt about it, most businesses would agree that tailoring their products and services to meet the needs of their customers is a no brainer, yet very few ask them.

During this podcast, Mike shares his insights behind:

• Making it easy for customers to interact with you and shares examples of do’s and don’t.
• Why you must listen to the ‘silent majority’, a section of your portfolio that often gets neglected.
• Why starting a conversation beats hitting an emoji every single time.

This is an episode packed full of valuable tips and actionable strategies from a true expert – if you’re thinking about getting feedback from your customers, this podcast is definitely worth a listen first!

To contact Mike:

LinkedIn: linkedin.com/in/t1q

Website: https://www.theonequestion.com/