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Welcome to the Vulnerability Matters podcast from the Money Advice Trust. A series that examines from a range of perspectives how firms are supporting consumers in vulnerable situations.
Vulnerability Matters
Vulnerability Matters
18 SEP 2024 · Of the 650,00 people who die each year in the UK, many will have been living with a terminal illness. David Williams shares the practical strategies used on the Marie Curie Information Support Line to have more helpful, natural, and practically useful conversations with terminally ill people and their families. https://www.mariecurie.org.uk/
4 SEP 2024 · Kicking-off our new Season, Celia Chartres-Aris takes us on a crash-course on ‘ableism’ - a term many disabled people have embraced as reflecting their specific experience of discrimination, but which others have sceptically viewed as another buzzword in an already complex discussion. Links: https://www.linkedin.com/in/celia-chartres-aris/?originalSubdomain=uk https://unlearningableism.com/
24 JUL 2024 · In this episode, we tackle the Sunflower Lanyard scheme, a global initiative that helps people with hidden disabilities signal their need for support and understanding in public and workplace spaces. Talking with Paul White (Chief Executive), we look behind the green and yellow lanyard to uncover the scheme’s origin story, its lesser-known support offerings, and imminent digital evolution. https://www.linkedin.com/in/paul-white-61aabb56/ https://hdsunflower.com/uk/
10 JUL 2024 · This episode dives into the fascinating world of accessible numbers with Laura Parker, a ‘numbers’ specialist. Laura explains to Chris Fitch what accessible numbers are, how they affect everyone’s life (including her own experience of dyscalculia), and shares five tips for making numbers more accessible for everyone. https://www.linkedin.com/in/lauramarieparker/
25 JUN 2024 · Kathryn Townsend, the out-going Government Disability and Access Ambassador for Banking, asks the question we’ve all asked ourselves at some point: have I actually made things better here? In a personal and frank conversation, Kathryn reflects on the extent to which she has reformed the banking sector for disabled customers, the obstacles and conflicts she has encountered in doing this, and how to make progress in a role which has been both celebrated and criticised for its potential to bring about change. You can find out more about Kathryn at https://www.linkedin.com/in/kathrynjanetownsend/
12 JUN 2024 · What happens when ‘good intentions’ create ‘bad design’? In this 20 minute episode, the internationally renowned writer Liz Jackson talks about how well-meaning attempts to design innovative products and services for disabled people often end in practical failure, and outlines 5 ways to distinguish ‘good’ from ‘bad’ disability designs. You can find out more about Liz and her work at https://linktr.ee/eejackson | @elizejackson | https://www.linkedin.com/in/eejackson/
29 MAY 2024 · In the UK, we send around 110 million texts every day. In today’s episode, Victoria Hornby (Chief Executive of Shout, the UK’s only 24/7 text service for anyone struggling to cope) talks with Chris Fitch about text-based conversations and crisis, how Shout works, and what essential services can learn from Shout’s strategies for managing crisis conversations on a digital channel. You can find out more about Shout at www.giveusashout.org. Or if you are struggling to cope and need to talk, you can speak to a trained Shout Volunteer by texting the word ‘Shout’ to 85258.
15 MAY 2024 · In this 20 minute episode, we examine what it is like to work on ‘vulnerable consumer’ issues for a living, while personally experiencing vulnerability, harm, and difficulty at the same time. Sharing their thoughts, experiences, and advice with Chris Fitch on “being vulnerable, while working in vulnerability” are Makedah Simpson (UK Regulators’ Network) and Rosie Lyon (Vulnerability Specialist at AIB). Makedah Simpson: https://www.linkedin.com/in/makedahsimpson/ Rosie Lyon: https://www.linkedin.com/in/rosie-sarah-lyon/
1 MAY 2024 · Our latest 20 minute episode focuses on the issue of dependency, addictions, and what essential services can do to support customers with drug, alcohol, gambling, or other related problems. Jamie Compton-Rea explains to Chris Fitch about the steps that services can take, and just what is realistic and effective action in such dependency situations. Find out more about Jamie at his upcoming course on addiction and essential services at www.moneyadvicetrust.org/training and follow the link titled 'addictions'.
17 APR 2024 · Our latest 20 minute episode focuses on the more than 5 million unpaid UK carers who are supporting someone with a physical, mental health, or old-age related problem. Trevor Salomon explains to Chris Fitch about the reality and impact of being an unpaid carer to his wife Yvonne (diagnosed with early onset Alzheimer’s in 2013), and how essential services can better identify and support carers. Find out more about Trevor and Yvonne at https://uk01.z.antigena.com/l/LVTCyv5xA3zInZmZsWhCgC54AfGguVgMXnQEEEky96GQy4tBR1NRt~rcSQbiRj~y2qoVYYK7wjhgM7yTgCFfmTaV8jq0pP2S-vnfnSHcM2QwRm5ZPRyJd~nfDvl03HNQLWFVXyv3B7pp5DG3PmuxqcXFN-3dvXZc5BXJkwimS4pBwoeWL7KshOU6N6vifhNQggoJxzx5fit6aULebGH0CaSOaYvac-QdkjUrG6DsZ3wR-71cdCOnArg~MJzs-0fKM8KXDq~erS0j00D7UX9Nj3qMLc , and access the Alzheimer’s Society guides for essential services at: https://www.alzheimers.org.uk/get-involved/dementia-friendly-resources/organisations/resources
Welcome to the Vulnerability Matters podcast from the Money Advice Trust. A series that examines from a range of perspectives how firms are supporting consumers in vulnerable situations.
Information
Author | Minesh Pareek |
Organization | Minesh Pareek |
Categories | News |
Website | - |
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