8 MAR 2024 · We're celebrating International Women’s Day. Over the past three seasons, we’ve had phenomenal women on our show who have shared their passion for their work! Listen in as we showcase the best moments from inspiring women I had an opportunity to have a conversation with. In this episode: - Tiffani Bova, Global Growth Evangelist at Salesforce - Betsy Ziegler, first female CEO of 1871 - Dana Peterson, Chief Economist at The Conference Board - Janice Fraser, auther of Further, Faster, and with Far less Drama! - Helen Yu, founder and CEO of Tigon Advisory and WSJ Best Selling Author - Ekta Chopra, Chief Digital Officer, e.l.f. Beauty

27 FEB 2024 · From thought-provoking discussions to inspiring interviews, the Best of Season 3 features the most memorable moments from our diverse range of topics and guests throughout the season. Join us as we revisit the most captivating moments, inspiring conversations, and game-changing insights from the past season. In this episode: - Ekta Chopra, Chief Digital Officer of e.l.f. beauty on how they’ve worked to differentiate themselves as a digitally native brand - Don White, CEO and Co-founder of Satisfi Labs on the digital fan experience - Tyson Jominy, Vice President, Data & Analytics at J.D. Power on if EV’s can be considered digital products - Sara Vaezy, EVP, Chief Strategy and Digital Officer with Providence, talks about the latest healthcare digital adoption - Nick Mehta, CEO at Gainsight explains how he helps clients make the case for customer success - Scott Crabill, Managing Partner of Thoma Bravo, on the trends shaping the business landscape today - Erik Brown, Sr. Partner of Product Experience & Engineering Lab at West Monroe discusses the new video podcast series, This is AI - Curtis Dubay, Chief Economist at the U.S. Chamber of Commerce, on his predictions for AI in the workplace

14 FEB 2024 · Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever. Don shares his journey from finance to founding Satisfi Labs, emphasizing the role of AI in personalizing fan engagements and the future of digital consumerism in sports. In this episode: - The features of Satisfi Lab’s two-way chat solution - How the chat solution is benefitting the sports organization - Specific examples of how Satisfi Lab is transforming the fan experience - Are fan expectations going too far? - Why is this important to revenue strategy? - How sports organizations are leveraging the data - How digital impacts the in-stadium and at-home experiences - Why the increase in private investment across sports verticals in recent years

16 JAN 2024 · Kim Seals and Rick Sabatino of West Monroe unpack the findings of the 'Digital Disconnect' report and discuss the complexities of aligning digital strategies with customer demands and team dynamics. Learn about the critical role of organizational structure and culture in successful digital transformations. Read our report, https://www.westmonroe.com/perspectives/signature-research/the-digital-disconnect In this episode: - Challenges organizations face when aligning their workforce with digital processes - Importance of the full C-suite to own digital - Steps for executives to disperse accountability for digital transformation throughout the organization - How to get buy-in for digital transformation - How companies can avoid investing heavily in technology and data – but leave the “human part” for later - Pros and cons of smaller micro-transformations vs longer-term initiatives - Example of clients who have been successful at infusing digital into their company culture

2 JAN 2024 · We explore the crucial role of digital in creating connections when customers don’t necessarily need your product or service. Our guest, Sara Vaezy, Chief Strategy and Digital Officer at Providence, delves into how a healthcare system thinks about this: How do they connect with and serve patients when they’re not sick or in the hospital? Sara shares insights on how healthcare providers can effectively connect with patients during their everyday lives, ensuring a continuous and proactive relationship even when healthcare is not immediately needed. In this episode: - Importance of maintaining patient relationships - Key challenges in maintaining patient engagement - Technology's role in bridging the gap between patients and healthcare providers during non-acute periods - Creating personalized experiences and measuring success - Future of patient engagement

12 DEC 2023 · Can generative AI fix your data problems? Is prompt engineering a role or a skill? How is ChatGPT really useful for leaders? Host Rissa Reddan welcomes leaders from West Monroe’s AI Lab–and the hosts of West Monroe’s podcast miniseries “This Is AI–to answer your burning questions about gen AI heading into 2024. Plus, learn about the technology’s limitations and the massive change management crisis looming from its expansion. In this episode: - The current generative AI landscape - The importance of generative AI use cases that are industry relevant - How to get involved with the West Monroe accelerator - Focusing on jobs to be done - Use cases that marketers should be talking about - Your readiness to engage or benefit from AI - Limitations of generative AI - Hire or train your employees on AI - How West Monroe’s marketing team is using generative AI

21 NOV 2023 · How do you define a strong customer success mindset and what are the benefits? Nick Mehta, CEO of Gainsight and Dhaval Moogimane, Senior Partner and High Tech and Software Industry Leader at West Monroe, discuss how digital businesses prioritize customer success for Net Revenue Retention gains. The discussion also touches on the challenges of adopting a customer-first mindset and the significance of digital tools in enhancing customer success efforts. In this episode: - Making the case for customer success within your organization - Helping employees understand the benefits of customer success - Assess the sophistication of a customer success function - What makes a good client success manager - Building a durable business that scales with digital customer success

7 NOV 2023 · In a year of mixed economic signals, Curtis Dubay, Chief Economist at the U.S. Chamber of Commerce, offers some clarity and what businesses can expect in 2024. We discuss the current and future job market—and AI's role in it. Plus, the impact of deglobalization. In this episode: - Are recession fears receding? - Reconciling a strong job market with tech industry layoffs - Workforce shortages - What will the future workforce look like? - Deglobalization's impact on businesses - Leveraging AI to fill a workforce shortage - How businesses will manage risk - U.S. tax and regulatory environment impact on 2024 - Causes of current inflation - Economic outlook for 2024 and 2025 Don’t forget to check out our new video podcast, This is AI: Apple Podcasts: https://podcasts.apple.com/us/podcast/this-is-digital/id1648757398 YouTube: https://www.youtube.com/playlist?list=PLsJ11mYrTYBGJrQGWBV-W5lLtlpScia1z

24 OCT 2023 · In this episode, host Rissa Reddan discusses the transformative impact of electric vehicles (EVs) with experts Tyson Jominy, Vice President of Data and Analytics at JD Power, and Sam Uyeno from West Monroe's Energy & Utilities practice. The conversation delves into the intricacies of EV adoption, the importance of infrastructure readiness, and the potential of EVs as digital products. The episode underscores the interconnectedness of EVs, the grid, and the broader digital ecosystem, highlighting the need for strategic planning and the value of data in shaping the future of transportation. In this episode: - Current state of auto industry, particularly EVs, from an industry perspective and utilities perspective - Key data trends the industry is leveraging for innovation - Importance of analyzing customer data - Leveraging this data for customer-facing strategies - Challenges utilities face in collecting requisite data to support EV adoption - Are EVs digital products? - Concerns utilities have in enabling EV commensurate with legislative targets - Digital capacities helping utilities address these concerns - Future of auto industry in terms of digital innovation

10 OCT 2023 · In today’s economy, it’s not easy for companies to balance growth and profitability in their enterprise software. Thoma Bravo Managing Partner Scott Crabill joins This Is Digital to talk about how his firm, one of the largest software investors in the world, evaluates software companies, pulls value creation levers, and simultaneously balances both growth and profitability. In the episode: - Criteria Thoma Bravo uses to evaluate software companies for investment - Unique ways Thoma Bravo partners with its portfolio companies - Common challenges that software companies face as they strive for profitable growth - Trends shaping the software landscape