Info
We live in an Experience Economy and this completely changes the game for everyone; flipping businesses upside down and turning spotlights on the human experience. To avoid disruption companies need...
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We live in an Experience Economy and this completely changes the game for everyone; flipping businesses upside down and turning spotlights on the human experience. To avoid disruption companies need to learn how to manage experiences and as a result reimagine business models, business process and the way work is done. Discover how companies can thrive in this new economy on this podcast show. Experience matters; experience is everything.
show less
Episodes & Posts
Episodes
Posts
24 APR 2020 · The construction industry is seen as an essential business during this global pandemic. With construction still happening, building products are also a necessity. There is a huge impact on the way that these companies are now running and in the output of their work. In this podcast, Ursula Gruen, Global Lead of the Building Products Industry at SAP, answers how COVID-19 is affecting the building products industry.​
7 APR 2020 · Education is one of the many areas that has had to drastically adapt due to the Coronavirus pandemic. Students and teachers had to completely change the ways of learning in an extremely short time frame. With various restrictions such as accessibility to digital learning, difficult home environments, etc., there are many questions about how this current situation will impact students’ ability to learn. In this podcast Dr. Malcolm Woodfield, Global leader of SAP’s Education and Research Industry Practice, answers top-of-mind questions regarding the short term impact of Covid-19, mental health of students and educators, what education in the future might look like, and more.
6 APR 2020 · SAP VP, Richard Primm, was posed with a seemingly impossible task: Find 500 hospital beds for a temporary hospital in New York within 30 minutes. On this episode, Richard shares how him and his team secured the beds through the power of technology and SAP’s ecosystem of partners and customers. This is just one example of how digital platforms are changing the way that companies are able to fight the Coronavirus pandemic.Â
5 APR 2020 · SAP VP, Richard Primm, was posed with a seemingly impossible task: Find 500 hospital beds for a temporary hospital in New York within 30 minutes. On this episode, Richard shares how him and his team secured the beds through the power of technology and SAP’s ecosystem of partners and customers. This is just one example of how digital platforms are changing the way that companies are able to fight the Coronavirus pandemic.
11 MAR 2020 · The purpose of doing business has changed from the classical financial view where a company is solely driven by financial goals. Companies can’t get away with just performing CSR activities; customers are increasingly demanding that enterprises embed purpose as part of their core business. Jesper explains how companies can thrive in the future by creating purpose-led experiences, embedding purpose into their core operations to win customers and attract next-gen talent.
1 MAR 2020 · Guest: David Marchesseau, Vice President Value & Digital Advisory, Asia Pacific Japan
We’ve talked about digital transformation for a while and businesses know they need to transform to survive, but how do we ensure successful digital transformations? David explains how everything will be experience driven in the future and that improving experiences is the reason businesses want to transform in the first place. On this episode you learn how experiences power digital transformations to ensure companies have future-proof human centric business models.
17 FEB 2020 · Customer expectations are increasing, setting high standards for businesses to meet in what we call the experience economy.  Customers don’t expect one part of the brand experience to be great - like the product, the online experience, or the customer service - they expect the end to end experience to be top notch. This has an impact on customer loyalty to brands. Alicia Tillman, SAP global CMO, explains how companies can craft exceptional experiences to earn customers for life. She also explains SAP’s strategy around helping customers become Intelligent Enterprises in the experience economy with Experience Management.
6 FEB 2020 · We’ve moved from an engineering economy to an experience economy where buying behaviors have shifted from being driven by logical needs to emotional wants. In this experience economy, companies must craft experiences that evoke emotions and create long term customer loyalty.
Thomas Schuette, Chief Storyteller at SAP explains how storytelling is the programming language of emotions and a critical tool companies must master to provide top notch experiences that create an emotional connection between the business and the customer.
15 JAN 2020 · The reality is we are swimming in data all day, every day, but the issue is that most companies don’t know how to structure it or gain the right insights. Listen to this episode where Dr. James Killian explains how companies can identify the right pieces of data, connect them in meaningful ways and execute to close experience gaps and achieve superior customer and employee experience. Only those companies will win in the future.
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Guest
Dr. James Killian, Principal Employee Experience Strategy at Qualtrics
25 OCT 2019 · In this episode Divya Struebing from SAP Corporate Strategy and Josephine Monberg from the Global Experience Management Engineering team interview Eric Stine, Chief Customer Innovation Officer NA. Listen to Eric explain how companies can use Experience Management to continuously understand and evaluate what their customers want. By propagating these insights organizations will foster a responsive and adaptive culture.Â
We live in an Experience Economy and this completely changes the game for everyone; flipping businesses upside down and turning spotlights on the human experience. To avoid disruption companies need...
show more
We live in an Experience Economy and this completely changes the game for everyone; flipping businesses upside down and turning spotlights on the human experience. To avoid disruption companies need to learn how to manage experiences and as a result reimagine business models, business process and the way work is done. Discover how companies can thrive in this new economy on this podcast show. Experience matters; experience is everything.
show less
Information
| Author | Josephine Monberg |
| Organization | Josephine Monberg |
| Categories | Technology |
| Website | - |
| - |
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