Contacts
Info
Check out my show talking to interesting people in or around AI assurance, quality engineering, and technology management. About Quality Remarks https://www.linkedin.com/in/keithklain/ is a technology leader, https://www.managers.org.uk/digital-badge-verification/?bg=58158&eid=81449&user=jY2rAlLJvi_qQhoPTgMH6V6qQquZl-h1U_CpZyl07hI, writer and international...
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Check out my show talking to interesting people in or around AI assurance, quality engineering, and technology management.
About Quality Remarks
Keith Klain is a technology leader, Chartered Management Consultant, writer and international speaker working across AI assurance, operational risk, quality engineering and management accountability.
For more than 25 years, he has led global technology organisations and complex transformation programmes across financial services, consulting and enterprise technology. His current work focuses on how organisations evaluate AI-enabled systems, understand technology risk and determine whether the evidence supporting important decisions can actually be trusted.
As an advocate for workforce development and social impact, he has designed and delivered technology training curriculum for non-profits to create technology delivery centers in disadvantaged communities.
Keith is a contributing author to Taking Testing Seriously: The Rapid Software Testing Approach, has served as the Executive Vice President of the Association for Software Testing and has received multiple awards and recognition for his contributions to the software testing profession and diversity in tech.
You can find Keith here: LinkedIn YouTube www.qualityremarks.com
show less
About Quality Remarks
Keith Klain is a technology leader, Chartered Management Consultant, writer and international speaker working across AI assurance, operational risk, quality engineering and management accountability.
For more than 25 years, he has led global technology organisations and complex transformation programmes across financial services, consulting and enterprise technology. His current work focuses on how organisations evaluate AI-enabled systems, understand technology risk and determine whether the evidence supporting important decisions can actually be trusted.
As an advocate for workforce development and social impact, he has designed and delivered technology training curriculum for non-profits to create technology delivery centers in disadvantaged communities.
Keith is a contributing author to Taking Testing Seriously: The Rapid Software Testing Approach, has served as the Executive Vice President of the Association for Software Testing and has received multiple awards and recognition for his contributions to the software testing profession and diversity in tech.
You can find Keith here: LinkedIn YouTube www.qualityremarks.com
Episodes & Posts
Episodes
Posts
26 AUG 2026 · On this episode of the QR Podcast, I sit down with my longtime friend Angie Jones, VP at the Agentic AI Foundation and former Head of Developer Relations for AI at Block, for a wide-ranging conversation about what’s real and what’s hype in agentic AI.
We get into Block’s experience scaling coding agents, AI productivity claims, Verification Asymmetry, AI reviewing AI, whether independent testing matters more when the developer is a machine, meaningful human oversight, and the AI Manager Paradox: if the future engineer’s value is judgement and supervision, how do we create experienced engineers if agents increasingly perform the work through which that judgement was developed?
We also revisit Angie’s warning about the power and incentives behind “Big AI” and ask what changes when you move from criticising that ecosystem to helping build some of its foundational infrastructure.
Find Angie
LinkedIn: https://www.linkedin.com/in/angiejones/
Website: https://angiejones.tech/
Agentic AI Foundation: https://aaif.io/
References & further reading
Agents and Engineers — Are We All Managers Now?
https://agentsandengineers.com/episodes/0003-are-we-all-managers-now/
Angie Jones — How to Build Reliable AI Agent Systems for Production
https://aaif.io/blog/how-to-build-reliable-ai-agent-systems-for-production
Angie Jones & Alan Blount — Where A2A Fits in the Open Agent Ecosystem
https://aaif.io/blog/where-a2a-fits-in-the-open-agent-ecosystem
Angie Jones — How Does Agentic Commerce Work?
https://aaif.io/blog/how-does-agentic-commerce-work
MEGA — Agentic Engineering Programme
https://mega.dev/
O’Reilly — Engineering Craft When Agents Write the Code
https://www.oreilly.com/live-events/software-development-superstream-from-ai-conductor-to-ai-orchestrator/0642572365103/0642572365097/
Agentic AI Foundation — Agent2Agent (A2A)
https://aaif.io/projects/agent2agent You can find Keith here: https://www.linkedin.com/in/keithklain/ https://www.youtube.com/@KeithKlain/videos https://www.qualityremarks.com
3 AUG 2026 · https://www.linkedin.com/in/ashleyhunsberger/ and I have known each other through the software testing community for years, sharing panels, conference stages and more than a few conversations about quality, leadership and the realities of working in technology.
As well as being super smart and a wealth of information about leadership and building learning teams, Ashley is just a great human being speaking with humility and self reflection in all her example packed stories.
In this episode, we explore how her Master’s in Applied Industrial and Organizational Psychology has changed the way she thinks about managing teams, psychological safety, performance management, job design and the growing influence of AI on human work.
Enjoy!
Links in episode...
- https://qualityremarks.com/qr-podcast-test-automation-panel/
- https://qualityremarks.com/qasymphony-qualityjam-2018-roundtable/
- https://www.linkedin.com/in/gitteklitgaard/
- https://www.blackboard.com/
- https://amycedmondson.com/
- https://en.wikipedia.org/wiki/Job_characteristic_theory
- https://www.linkedin.com/in/adammgrant/
- https://brenebrown.com/hubs/dare-to-lead/
- https://en.wikipedia.org/wiki/Job_crafting You can find Keith here: https://www.linkedin.com/in/keithklain/ https://www.youtube.com/@KeithKlain/videos https://www.qualityremarks.com
21 JUL 2026 · He’s the co-creator of https://rapid-software-testing.com/ and the book https://www.oreilly.com/library/view/taking-testing-seriously/9781394253197/ and a really good friend of mine - on this episode of the QR Podcast https://www.linkedin.com/in/michael-bolton-08847/ and I talk about the current state of software testing, where the profession is heading, and maybe (deep breath) just maybe we talk about something the two of us haven’t spoken about in public together - AI in testing.
It's a long one and we cover a LOT of ground, so strap in and enjoy!
https://rapid-software-testing.com/
https://www.oreilly.com/library/view/taking-testing-seriously/9781394253197/
https://en.wikipedia.org/wiki/Great_Recession
https://en.wikipedia.org/wiki/The_Big_Short
https://en.wikipedia.org/wiki/The_Big_Short_(film)
https://www.wheresyoured.at/
https://qualityremarks.com/the-coming-ai-jobocalypse/
https://qualityremarks.com/qr-podcast-jerry-weinberg/
https://claude.com/product/claude-code
https://en.wikipedia.org/wiki/Ward_Cunningham
https://www.jbrains.ca/
“On Magic Boxes” https://www.youtube.com/watch?v=okSZH4Co3Rw
George Carlin “The Planet is Fine” https://www.youtube.com/watch?v=Kmo8sh77G6Y
https://chatgpt.com/
https://en.wikipedia.org/wiki/John_Maynard_Keynes
https://en.wikipedia.org/wiki/Michael_Burry
https://www.theatlantic.com/technology/2026/07/generative-ai-engineering-disaster/687901/
https://conference.eurostarsoftwaretesting.com/conference/2024/programme/
https://www.mca.org.uk/mca-awards/finalists-2026
https://en.wikipedia.org/wiki/Enshittification
https://www.linkedin.com/in/nate-custer-a2a02210/
https://www.linkedin.com/in/joepschuurkes/
https://smallsheds.garden/blog/2026/on-the-acceptance-of-genai/
https://www.linkedin.com/in/monettdiaz/
https://agileonthebeach.com/
https://writings.stephenwolfram.com/2023/02/what-is-chatgpt-doing-and-why-does-it-work/
https://spectrum.ieee.org/gpt-4-calm-down
https://benlevinstein.substack.com/p/a-conceptual-guide-to-transformers-024
https://www.newyorker.com/contributors/anthony-lane
https://www.linkedin.com/in/ebender/
https://en.wikipedia.org/wiki/Marshall_McLuhan You can find Keith here: https://www.linkedin.com/in/keithklain/ https://www.youtube.com/@KeithKlain/videos https://www.qualityremarks.com
7 NOV 2025 · https://www.linkedin.com/in/paul-j-holland/ is an expert at transforming how organizations test to be more efficient, valuable to stakeholders and finding important bugs fast. He’s built and lead test teams all over the planet and in my opinion, is probably the best hands-on test director I’ve ever worked with in my career.
He’s one of my closet friends in the testing business having worked, taught, and spent some time in the barrel with each other and is always a good laugh. Listen in as we talk metrics, great test reporting, https://www.wiley.com/en-us/Taking+Testing+Seriously%3A+The+Rapid+Software+Testing+Approach-p-9781394253203, training testers and just generally give each other a hard time…enjoy! You can find Keith here: https://www.linkedin.com/in/keithklain/ https://www.youtube.com/@KeithKlain/videos https://www.qualityremarks.com
15 OCT 2025 · https://www.linkedin.com/in/fionacharles/ is an absolute legend in the software testing world and I had the honor of sitting down with her to discuss tech ethics, the human side of technology, her adventures with https://en.wikipedia.org/wiki/Gerald_Weinberg, and her award winning storied career.
Fiona is an encyclopedia of software delivery techniques for communication, risk management, and how to delivery projects with integrity. I'll do my best to add in all the links to every resource she mentioned so enjoy! You can find Keith here: https://www.linkedin.com/in/keithklain/ https://www.youtube.com/@KeithKlain/videos https://www.qualityremarks.com
14 JUN 2025 · https://www.alessandramoreira.com/home is one of my oldest friends in the testing world, we got to know each other when we were elected to the https://associationforsoftwaretesting.org/ Board of Directors together and then hung around in NYC while we worked at various companies and consultancies.
She has always been a fantastic hands-on engineer in testing, and we see a LOT in common when it comes to talking to the business about the value of testing. Her newsletter https://www.roadlesstested.com/ is on my list of “must read” testing blogs and she co-hosts the https://www.engineeringqualitypodcast.com/episodes podcast with a couple of her pals, so listen as we talk selling testing to the business, life after testing "death", and what it takes to lead quality engineering teams in this brave new world...enjoy! You can find Keith here: https://www.linkedin.com/in/keithklain/ https://www.youtube.com/@KeithKlain/videos https://www.qualityremarks.com
25 MAY 2025 · These days, your philosophy about testing is more important than ever and a differentiator in the software testing market. Santosh Tuppad has been leading from the front since I first met him as a rising star at Moolya and through his workshops on security testing with me in the Bronx or in Germany with the Afghan Girls Robotics team.
Come take a listen as we talk about the current state of testing skills training in our business, cyber security in the age of AI, and travel far off the beaten path into philosophy, true happiness as a tester, and how many cheese fries is enough...
Enjoy! You can find Keith here: https://www.linkedin.com/in/keithklain/ https://www.youtube.com/@KeithKlain/videos https://www.qualityremarks.com
29 APR 2025 · I first got to know https://www.linkedin.com/in/clarotesting?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BTEaL%2FCoYTOeUCJ8mPgrrkg%3D%3D in 2014 when the Context-Driven https://www.huibschoots.nl/wordpress/?page_id=1771 was organising https://www.spreaker.com/episode/qr-podcast-iso29119-roundtable--64560868?utm_medium=app&utm_source=widget&utm_campaign=episode-title&deep_link_value=https%3A%2F%2Fwww.spreaker.com%2Fepisode%2Fqr-podcast-iso29119-roundtable--64560868%3Futm_medium%3Dapp%26utm_source%3Dwidget%26utm_campaign%3Depisode-title&af_channel=widget against the https://en.wikipedia.org/wiki/Rent-seeking of https://en.wikipedia.org/wiki/ISO/IEC_29119 test standard, and as co-chair of CAST for the https://associationforsoftwaretesting.org/, I invited him to give a talk on https://www.youtube.com/watch?v=A721ltyVw3o
His https://clarotesting.wordpress.com/ is a "must read" for any serious software tester, and his clear-eyed work on investigating the https://clarotesting.wordpress.com/the-post-office-horizon-it-scandal/ (including his https://clarotesting.wordpress.com/wp-content/uploads/2025/04/use-of-evidence-generated-by-software-in-criminal-proceedings-james-d-christie-final-v3.pdf) is the benchmark our community should be striving for when it comes to integrity, ethics, and professional standards.
Listen in as we discuss what went wrong at the Post Office, good evidence, the role of government in technology, the brewing collision between regulation and IT, and how after so long in this business you can keep your teeth sharp! Enjoy!
Links from discussion: https://www.youtube.com/watch?v=i8he7Rejn5s https://www.politico.eu/article/eu-fines-apple-meta-breaking-europe-digital-markets-act-dma/ https://www.digital-operational-resilience-act.com/ https://www.europarl.europa.eu/topics/en/article/20230601STO93804/eu-ai-act-first-regulation-on-artificial-intelligence https://www.statewatch.org/news/2025/april/uk-ministry-of-justice-secretly-developing-murder-prediction-system/ https://www.msnbc.com/top-stories/latest/rfk-jr-autism-registry-trump-google-ice-hegseth-rcna202393 You can find Keith here: https://www.linkedin.com/in/keithklain/ https://www.youtube.com/@KeithKlain/videos https://www.qualityremarks.com
8 APR 2025 · I've been friends with Ash Hynie for over 10 years ever since we started hanging out in NYC working in QA engineering and developer advocacy.
She has since gone on to greatness through various consulting gigs and heading up the DEI program at Credit Karma to now founding CountrPT, an AI powered career management platform.
Check out our chat about career development, performative DEI, being a good manager, and a lot about how to look out for yourself in today's job market...enjoy! You can find Keith here: https://www.linkedin.com/in/keithklain/ https://www.youtube.com/@KeithKlain/videos https://www.qualityremarks.com
2 MAR 2025 · Talking with https://www.linkedin.com/in/stephenjanaway/ and https://www.linkedin.com/in/dan-ashby/ in 2016 about how we can help testers and the testing community to improve and keep learning including promoting and educating people about better testing practices such as Context Driven Testing and the transition to better testing, particularly in the enterprise. You can find Keith here: https://www.linkedin.com/in/keithklain/ https://www.youtube.com/@KeithKlain/videos https://www.qualityremarks.com
Check out my show talking to interesting people in or around AI assurance, quality engineering, and technology management. About Quality Remarks https://www.linkedin.com/in/keithklain/ is a technology leader, https://www.managers.org.uk/digital-badge-verification/?bg=58158&eid=81449&user=jY2rAlLJvi_qQhoPTgMH6V6qQquZl-h1U_CpZyl07hI, writer and international...
show more
Check out my show talking to interesting people in or around AI assurance, quality engineering, and technology management.
About Quality Remarks
Keith Klain is a technology leader, Chartered Management Consultant, writer and international speaker working across AI assurance, operational risk, quality engineering and management accountability.
For more than 25 years, he has led global technology organisations and complex transformation programmes across financial services, consulting and enterprise technology. His current work focuses on how organisations evaluate AI-enabled systems, understand technology risk and determine whether the evidence supporting important decisions can actually be trusted.
As an advocate for workforce development and social impact, he has designed and delivered technology training curriculum for non-profits to create technology delivery centers in disadvantaged communities.
Keith is a contributing author to Taking Testing Seriously: The Rapid Software Testing Approach, has served as the Executive Vice President of the Association for Software Testing and has received multiple awards and recognition for his contributions to the software testing profession and diversity in tech.
You can find Keith here: LinkedIn YouTube www.qualityremarks.com
show less
About Quality Remarks
Keith Klain is a technology leader, Chartered Management Consultant, writer and international speaker working across AI assurance, operational risk, quality engineering and management accountability.
For more than 25 years, he has led global technology organisations and complex transformation programmes across financial services, consulting and enterprise technology. His current work focuses on how organisations evaluate AI-enabled systems, understand technology risk and determine whether the evidence supporting important decisions can actually be trusted.
As an advocate for workforce development and social impact, he has designed and delivered technology training curriculum for non-profits to create technology delivery centers in disadvantaged communities.
Keith is a contributing author to Taking Testing Seriously: The Rapid Software Testing Approach, has served as the Executive Vice President of the Association for Software Testing and has received multiple awards and recognition for his contributions to the software testing profession and diversity in tech.
You can find Keith here: LinkedIn YouTube www.qualityremarks.com
Information
| Author | Keith Klain |
| Organization | Keith Klain |
| Categories | Technology , Tech News , Management |
| Website | www.qualityremarks.com |
| keithklain@gmail.com |
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