30 MAR 2020 · FTR 091 Stop Quoting Price Over the Phone – Maylan Newton Maylan Newton from Educational Seminars Institute has a strong conviction of quoting a price over the phone. If customers wanted a cheap price, he says, there would not be top shops out there that are not dealing with price first. And he questions if you really want the customer who wants the lowest price?

26 MAR 2020 · Maryann Croce, who with her husband Tony own Croce Transmissions in Norwalk CT is also a business coach with her company smallgizvantage.com She has a strong message of financial survival. Find the show notes at remarkableresults.biz/f090 In spite of our current Covid-19 situation, Maryann’s For The Record monologue drives the perfect point. Surviving your financial struggles. Gain Control of your Finances.

16 MAR 2020 · Cecil Bullard - Parts Pricing in the Age of Online Parts Sellers [FTR 089] Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals. Re-thinking parts margins based on pricing transparency from online parts sellers. He doesn’t like the strategy that we need to re-think how we price our parts to our customers just because of pricing transparency

9 MAR 2020 · FTR 088 Tom Palermo - Shops Putting Others Down. WHY? Why does this industry pull itself down? It hurts the entire industry’s reputation and customer confidence in us. We are a high tech industry today so why degrade it. Tom offers a few suggestions in his rant. I agree with him. We’ve worked hard with the over 745 episodes in the podcast library to help the industry flourish, grow and build a stronger reputation. Why can’t there be co-opetition and support from every shop? Doctors all exist in each community without trashing each other. There is enough business for everyone. That’s the bottom line. So why pull each other down.

2 MAR 2020 · Kevin Lekas is the Project Manager for Special Testing Programs at ASE. Kevin's previous episodes (https://remarkableresults.biz/?s=kevin+lekas) . Key Talking Points: myASE renewal app is now branded ASE Renewal APP One year in development and testingThere are about 2,000 techs already involved and another 4,000 ready to get on board www.aserenewalapp.com (http://www.aserenewalapp.com) Certify without going to a testing center Automotive certifications only at this time A1 - A9   Participation is you are expired, nearing or currently certified The APP will have some new tech questions There will be second and third chance questions that will be similar to the one you did not get correct Designed for a 12 month cycle Certification Without Expiration Future:L1 is being looked at. A challenging project that they are considering G1 Important links below: Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com/) to learn more.

24 FEB 2020 · FTR 086 Kim Aurenheimer - Fall in Love With Your Business, Again! Kim Aurenheimer from CS Automotive in Brentwood, TN sites a Gallop survey that says 70% of employees are not engaged in the business they work for. She offers solutions on how to spot unengaged employees.

17 FEB 2020 · FTR 085 Bob Greenwood on Billed Hours per RO. We are in a knowledge-based business. Your billed hours are a productivity measure. Net profit is created by being productive.

10 FEB 2020 · Ben Johnson, Director, Project Management, Mitchell 1 Key Talking Points: Some companies challenges is its own success Business start with a vision and a why Over time we tend to not focus on your why but our what If you look at your competition and feel you have to duplicate or mimic what they are ding and it doesn’t fit into your why then don’t do it. If you live your WHY then the money will come Important links below Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com/) to learn more.

3 FEB 2020 · FTR 083 Jerry Holcom - Scholarships grow and engage our young talent

27 JAN 2020 · FTR 082 Steve Finzel - Too Many Fluids Finzel’s Master Tech, Terre Haute, IN is not a happy camper as it relates to transmission fluid. You may relate to his rant or maybe even offer some advice. Listen to the frustration Steve has over transmission fluids.