10 OCT 2019 · Mercatus Radio - Grocers are sitting on the Holy Grail of data

10 OCT 2019 · Groceryshop 2019: Wrap-up roundtable with Jeff Baskin of Radius Networks, and Jack Record of ShopperKit

10 OCT 2019 · Groceryshop 2019: Interview with Bernardine Wu, CEO of FitforCommerce

10 OCT 2019 · Groceryshop 2019: Straight from the Mercatus booth - part 2

10 OCT 2019 · This episode features a wide-ranging conversation with Sylvain and Kevin Coupe, The Content Guy over at MorningNewsBeat.com.  Sylvain opens the conversation by asking Kevin why retailers don't always think of themselves as a brand and don't use their own data to the greatest possible degree and using Walmart's evolution as an example. To a great extent, Amazon has woken everybody up to the value of customer data in growing customer affinity through suggestive selling. The conversation turns to a timely topic, which is the risks that come with using gig workers as an extension of the retailer's business and brand, including what will happen to the gig economy should the U.S. slide into recession. Lastly, the two touch on the nature of ecommerce giants Walmart and Amazon and their critical failing in not having enough people there who are merchants.

8 JUL 2019 · On this episode, we’re joined by Karen Short from Barclays Investment Bank to discuss her team’s research findings on the strong affinity shoppers have with Instacart and how that impacts grocery retailers strategic business interests. In one example, when asked whether she felt that Instacart is a strategic fit for retailers or not, Karen comments: “More importantly, it was an instant solution, but longer term, the bigger and bigger Instacart gets, the less control you as a retailer have. And so you lose the control with the customer, you lose the customer data, or at a best case scenario, you’re just sharing the data, but Instacart has data.” Tune-in to this latest episode to hear more about the findings from the Barclays report. For a copy of the report, contact Karen Short directly at karen.short@barclays.com

4 MAY 2019 · Are you wondering what the California Consumer Privacy Act (CCPA) is and how it applies to you? Look no further, as we explore in a two-part episode, everything you need to know about CCPA and more. Sylvain Perrier and Mark Fairhurst are joined by Privacy and Security experts, John Tomaszewski and Ted Murphree from Seyfarth Shaw LLP.

10 MAR 2019 · Brought to you from the NGA Show floor, Sylvain Perrier and Mark Fairhurst discuss what key learnings independent grocers can take from the conference. We were excited to sponsor the Advancing Retail CART event, where the speakers included Sylvain Perrier, John D’Anna from Brookshire Grocery Company and Ron Bonacci from Weis Markets, among others. In discussing how independent grocers can strategically approach technological partnerships, Sylvain Perrier cites John D’Anna. “You have to really spend a good amount of time in understanding that picking a partner is not just picking a partner and connecting a bunch of technology, but it is implementing change management within your own business”. Listen in to hear more about the NGA Show 2019 and find out what important learnings grocers can take from this conference.

14 JAN 2019 · In this, the final episode of Season 1 of the Digital Grocer, Sylvain and Mark come full circle with interview Brittain Ladd who kicked off Mercatus' podcast journey earlier in 2018. The grocery retail industry continues its rapid pace of change. In the last year alone, Albertson's and Walmart have accelerated their robotics play, on the delivery side Kroger confirmed autonomous delivery using Nuro, and Amazon has announced plans to grow Amazon Go to 3,000 stores. The growth in eCommerce shows no sign of slowing. Quite the opposite. Grocery retailers are teaming up with third-party companies to extend their reach from the retail store to the consumers' door. At the same time, retailers invested in their in-store pick-up, curbside, and click-and-collect services to expand their brand reach and cater to shoppers' with greater convenience and value. The omnichannel grocery landscape is now valued at more than $1 trillion dollars with online grocers ringing up $21.6 billion in sales in past 3 years. It's within this context that Sylvain and Brittain talk about strategic plays and predict big moves in the grocery retail market in 2019. On the topic of reclaiming your customer, the key questions they cover include: Who owns your shopper data? Are you teaching your future competitor your business? Are retailers losing their ability to innovate? What’s the purpose of your business? And is it too late to reclaim your brand from third-party platforms?