3 MAR 2013 · The Customer Plan: keeping them in your business Business Planning Guests: Debra Hamilton Farley Associate Executive Dir & Certified Business Analyst Va Sbdc, Hampton Roads 757.865.3126 farleyd@tncc.edu Ibis world, naics Karlene Sinclair-Robinson KsR Solutions 703.372.3248 703.474.0757 info@smallbusinessfundingguide.com data.gov Jonathan Moore Rowdy Orbit 304.885.4386 jmoore@rowdyorbit.com

24 FEB 2013 · Accounting Toolkit Accounting Strategies to grow your business Topic: The Fiscal Cliff, Don't Fall Off Rudolph T. Isaacs Jr. CPA Isaacs & Simmons, PC Certified Public Accountants www.isaacsandsimmons.com

17 FEB 2013 · Legal Toolkit: legal strategies to protect & grow your business Topic: Copyrights Part 2 Anthony Butler, Esq Trye (Try) | Butler | Mayo | Griffith www.tbmglaw.com 410.685.5342 The Customer Plan Keeping them in your business Jennifer Ransaw Smith CEO and Chief Brand Strategist Brand id │ Strategic Partners http://www.brandidsp.com Balanced W.O.M.E.N. Resources to help women entrepreneurs and women in leadership positions develop winning outcomes! Betty J. Hines Business Builder LLC http://www.bettyhinesbusinessbuilder.com Gina Merritt-President & CEO NREUV

8 FEB 2013 · The Deal Marker Toolkit, marketing strategies to grow your business Marcel Umphrey DMVREIunited.com The Importance of attending seminars, conference calls, workshops and bootcamps Tweet @improveprogress or post on facebook.com/improveandprogress to receive a complimentary copy of 21 Social Media Updates and Advancements.

3 FEB 2013 · The Customer Plan: Keeping them in your business Andrea Garris Jackson DPN Group, LLC www.dpngroup.net Lawrence C. Dunbar The Challenger Brave Bee LLC lawrencedunbar@gmail.com lawrencedunbar.com Danny BenDebba Danny@daasn.com www.Daasn.com By tweeting, posting & calling you receive complimentary Marketing's Key Metric: Engagement

11 JAN 2013 · Legal Toolkit: Copyright Basics Franchising 101: Funding Your Franchise The Customer Plan: The Kinderman Balanced W.O.M.E.N. Interview with Dr. Marlene Mahipat Co Host Betty Hines

9 DEC 2012 · Internet Marketing for Entrepreneurs Balance W.O.M.E.N.

29 NOV 2012 · Franchising matchmaker How to collect your money from past due customers www.investmarylandchallenge.com Interview with successful entrepreneur

4 NOV 2012 · Topics on today's show * Franchising 101 * Food for Thought * Business Opportunities * Balanced WOMEN

14 OCT 2012 · Listen 10.14.12 at 9 p.m. on www.weaa.org or Visit www.improveandprogress.com to listen to BriefCase Radio Workshop on Monday. * Legal Toolkit: Leases * Dealmaker Toolkit: Specialized Knowledge