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The Voices, Ideas, and Insights That are Shaping the Future of the Automotive Aftermarket - Reside Here
Remarkable Results Radio Podcast
Remarkable Results Radio Podcast
20 SEP 2024 · Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Tony Molla shares the need for advanced technical skills in today’s automotive careers. The discussion underscores the importance of engaging parents and students, reshaping perceptions of automotive careers, and encouraging industry professionals to actively participate in local educational initiatives to inspire the next generation. Tony Molla, host of the Team ASE Podcast and also serves as the Texas Field Manager for the ASE Education Foundation. Show Notes
- https://youtu.be/xsCtKVBSkZ0
- https://www.aseeducationfoundation.org/
- Tony Molla's Background (00:02:45) Tony shares his extensive career in the automotive industry and his editorial experience.
- Importance of Education in Automotive Industry (00:04:12) Carm and Tony discuss the need for improved education and involvement in CTE programs.
- Changing Perceptions of Automotive Careers (00:04:12) Tony emphasizes the evolving view of automotive careers and the skills required today.
- Role of Parents in Career Choices (00:05:20) Tony explains the influence parents have on students' career decisions in the automotive field.
- Career and Technology Education Programs (00:06:13) Tony advocates for involvement in CTE programs to build foundational skills for students.
- Post-secondary Program Options (00:07:10) Discussion on the benefits of post-secondary programs for aspiring automotive technicians.
- Curriculum Changes in Education (00:08:06) Carm shares his involvement in updating local college automotive curriculum.
- Challenges in Educational Resources (00:08:55) Tony talks about challenges in funding and resources for CTE programs across the nation.
- Perceptions of Independent Repair Shops (00:11:51) Carm discusses changing perceptions of job opportunities in independent repair shops.
- Importance of Industry Benefits (00:12:49) Tony highlights the need for independent shops to offer competitive benefits to attract talent.
- Diverse Career Paths in Automotive (00:14:56) Carm emphasizes the various opportunities available within the automotive industry beyond traditional roles.
- Investing in Employee Training (00:15:39) Tony stresses the importance of employers investing in ongoing training for technicians.
- The Importance of Passion in Careers (00:20:00) Discusses the necessity of passion for success and financial rewards in any career.
- Career Changes and Opportunities (00:20:26) Tony shares his journey through various career changes and the importance of technical background.
- Finding Job Security in Trades (00:21:24) Explores the idea of job security in trades, emphasizing skill and knowledge.
- Reinventing Yourself (00:21:48) Tony reflects on the need to actively seek new opportunities and reinvent oneself.
- The Value of Technical Knowledge (00:22:35) Highlights how technical expertise can lead to unexpected job opportunities.
- Recruitment Strategies in the Automotive Industry (00:23:40) Discusses the need for businesses to be proactive in finding and recruiting talent.
- Finding the Right Employer (00:25:22) Carm asks for tips on how individuals can identify suitable employers.
- What Students Look for in...
19 SEP 2024 · In this episode of Business by the Numbers, host Hunt Demarest, CPA, dives into the critical role that productivity and efficiency play in the profitability of auto repair shops. Using real-world examples, Hunt explains the differences between these two metrics and how shop owners can leverage them to drive business success
- Productivity vs. Efficiency: Learn the key differences between productivity (work produced) and efficiency (how well time is used) and why both matter for your shop’s performance.
- Why Higher Efficiency Doesn’t Always Mean Higher Productivity: Discover why a 100% efficient technician may not always be productive and how to balance these metrics.
- Flat-Rate vs. Hourly Pay: Hunt explains the pros and cons of each pay structure and how they impact technician performance and shop profitability.
- Real-Life Example of Pay Impact: See how a shop owner improved profitability by hiring a higher-paid technician who produced more billable hours, leading to a dramatic increase in gross profit.
- How to Measure Productivity in Your Shop: Practical tips on using your shop management software to track productivity and efficiency and optimize your team’s output.
Thanks to our partner, NAPA TRACS Did you know that NAPA TRACS has onsite training plus six days a week support?It all starts when a local representative meets with you to learn about your business and how you run it. After all, it's your shop, so it's your choice.Let us prove to you that Tracs is the single best shop management system in the business. Find NAPA TRACS on the Web at https://my.captivate.fm/NAPATRACS.comThanks to our partner, PromotiveIt’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit http://www.gopromotive.com/.Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: http://www.paarmelis.com/Email Hunt: https://paarmelis.comDownload a Copy of My Books Here:
- https://info.paarmelis.com/wrenches-to-write-offs
- https://paarmelis.com/your-perfect-shop-book-download/Â
https://aftermarketradionetwork.com/: https://aftermarketradionetwork.com/https://remarkableresults.biz/ with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://mattfanslow.captivate.fm/ with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
18 SEP 2024 · Understand the financial benefits of effective training for Service Advisors and Customer Service Reps and the importance of networking and collaboration. November 9 - 10, 2024 in Detroit/Novi, MI Learn more at http://serviceadvisortraining.com
- Leigh Anne Best, Might Auto Pro, Medina, OH, trainer and co-founder of Brakes for Breasts
- Bill Hill, Might Auto Pro, Medina, OH, trainer and coach Maverick Shop Owners
- Laura Frank, former shop owner, trainer and co-founder of Brakes for Breasts
- Gerry Frank, former shop owner, trainer and coach for Maverick Shop Owners
Show Notes
- https://youtu.be/XfZT_uWJhrw
- Importance of Owner Participation (00:03:00) Carm emphasizes the need for shop owners to participate in training alongside their customer service representatives. Networking Benefits (00:04:22)
- The significance of networking among attendees at the training event for shared learning experiences.
- Experience of the Trainers (00:05:34) Highlighting the extensive experience of the trainers and their practical knowledge in customer service.
- Financial Implications of Training (00:06:04) Discussion on the financial benefits of effective customer service and training for shop owners.
- Technician to Service Advisor Success Story (00:09:01) Bill shares a success story of a technician who transitioned to a service advisor role and excelled.
- Transparency in Business Practices (00:12:00) Jerry talks about the importance of transparency and ethical practices in customer service.
- Hiring for Customer Service (00:14:20) Discussion on effective hiring practices for customer service representatives based on personality traits.
- Upcoming Live Training Event (00:16:34) Announcement of the live service advisor training event scheduled for November 9th and 10th in Detroit.
- Building Customer Relationships (00:20:22) Emphasizes the importance of educating customers about their vehicle issues for better service.
- Importance of Follow-up (00:21:20) Highlights the significance of following up with customers to encourage repeat visits.
- Training for All Staff (00:21:51) Stresses that training should include anyone who interacts with customers, not just CSRs.
- Tracking Phone Call Success (00:22:31) Discusses the importance of tracking opportunity calls to measure conversion rates effectively.
- Utilizing Technology for Improvement (00:23:33) Mentions the benefits of using technology to analyze customer interactions and improve service.
- Identifying Underlying Problems (00:24:52) Explores how phone answering issues can be mistaken for marketing problems.
- Adapting to Change in Business (00:26:06) Encourages business owners to evolve with industry changes and invest in staff training.
- Challenges in Leadership (00:27:19) Discusses difficulties in communicating effectively with staff and the importance of peer learning.The Value of Training (00:31:53) Argues that investing in training can sustain or even improve business revenue.
- Setting Staff Up for Success (00:33:27) Emphasizes the responsibility of leaders to properly train staff for their roles.
- Motivation for Collaboration (00:34:23) Explains the drive behind the coaches to organize training sessions for struggling clients.
- Helping Others Succeed (00:35:50) Emphasis on the joy of witnessing others' success and mentorship in the industry.
- Overcoming Training Paralysis (00:36:27) Addressing confusion in training and providing guidance to help shop owners move forward.
- Value of Training (00:41:49) Discussion on...
18 SEP 2024 · Matt Fanslow addresses misconceptions in the automotive repair industry, focusing on a viral social media video about tire repair. Matt explains the importance of following manufacturer protocols, the risks of improper repairs, and the need for ongoing consumer education. He emphasizes the long-term integrity of honest repairs and advises consumers to ask questions rather than assume malintent from repair shops. Show Notes
- https://youtu.be/OY6e9PDHRdo
- Puncture Repair Procedures: https://www.ustires.org/sites/default/files/2021-10/Puncture_repair_handout_17_2.pdf
- Tire Repair: What You Can and Cannot Repair on a Flat Tire: https://www.continental-tires.com/products/b2c/tire-knowledge/tire-repair/
- Faulty Tire Repair Brings $22.8 Million Court Award: https://www.shopownermag.com/faulty-tire-repair-brings-22-8-million-court-award/
- $22.8 Million Faulty Tire Repair Entirely Avoidable: https://www.tirereview.com/22-8-million-faulty-tire-repair-entirely-avoidable/
- Discussion on Auto Repair Integrity (00:01:06)
- Personal Tire Repair Experience (00:01:17)
- Cost Comparison of Tire Repairs (00:02:25)
- Incompetence vs. Scamming (00:02:33)
- Lack of Standard Protocols (00:04:07)
- Importance of Manufacturer Protocols (00:04:41)
- Tire Repair Limitations (00:08:37)
- Legal Precedents in Auto Repair (00:09:42)
- Consumer Awareness and Questions (00:10:55)
- Disconnect Between Clients and Mechanics (00:12:04)
https://aftermarketradionetwork.com/https://remarkableresults.biz/ with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussionhttps://mattfanslow.captivate.fm/ with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://autorepairmarketing.captivate.fm/ with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://chriscotton.captivate.fm/ with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://huntdemarest.captivate.fm/ with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.https://craigoneill.captivate.fm/ with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
18 SEP 2024 · Want to create video content that boosts your shop’s visibility and drives more customers to your door? Discover how taking on the VEDA (Video Every Day in August) challenge can help you get comfortable on camera, overcome any fears, and make video a natural part of your marketing strategy.In this episode, we’ll share practical tips on using video to build trust with your audience, improve your SEO, and showcase your expertise—all while staying consistent with daily video content. Plus, you’ll learn how doing VEDA can help you master video creation and create real connections with your customers.Don’t miss out on this chance to level up your video game and see real results for your shop. Tune in now and start creating videos that truly connect!Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shopshttps://www.facebook.com/brian.walkerhttps://www.facebook.com/brian.walker/videos/877852980463356 - Brian’s #veda day 31https://www.facebook.com/brian.walker/videos/2358559621160873 - Brian’s #veda day 32
How To Get In TouchGroup - https://www.facebook.com/groups/autorepairmarketingmastermindWebsite - https://shopmarketingpros.com/meet-the-pros/ Facebook - https://www.facebook.com/shopmarketingpros/ Get the Book - http://shopmarketingpros.com/bookInstagram - @shopmarketingpros Questions/Ideas - https://shopmarketingpros.com
17 SEP 2024 · Thanks to our Partner, NAPA Auto Care Sara Fraser and Tracy Capriotto discuss their travel experiences and offer practical advice for making work trips more manageable and enjoyable. They cover essential packing items, health and comfort strategies, and the importance of preparation. Their conversation is filled with light-hearted banter and useful insights, aimed at helping listeners navigate the challenges of conference travel, particularly for women in the industry. This episode is a must-listen for anyone gearing up for a busy conference season in the automotive industry. Sara Fraser, https://www.haasperformanceconsulting.com/, Sara’s previous episodes https://remarkableresults.biz/?s=Sara+Fraser. Show Notes
- https://youtu.be/LUQo6birxJU
- Travel Planning for Conferences (00:00:40) Discussion on the importance of planning for travel during conference season.
- Packing for Comfort (00:02:52) The importance of packing for comfort during long conference days.
- Health Tips for Travelers (00:05:32) Sara talks about using immune support while traveling.
- Pain Relief Solutions (00:07:22) Discussion on using heat patches and biofreeze for back pain relief during travel.
- Steaming Clothes vs. Ironing (00:09:02) Tracy and Sara compare using steamers to traditional ironing for wrinkle-free clothes.
- Makeup Bag Innovations (00:10:54) Tracy reveals her new makeup bag that improves organization and accessibility.
- Stain Removal Tips (00:12:46) Sara introduces a stain remover for makeup spills during travel.
- DIY Nail Care Tips (00:15:17) Advice on performing DIY nail care, including the use of gel polish and mini lamps for travel.
- Importance of Band-Aids (00:17:03) Discussion on the necessity of carrying band-aids to prevent blisters during travel.
- Traveling with Allergy Medications (00:19:58) Tracy emphasizes the importance of bringing allergy medications when traveling to unfamiliar places.
- Lip Care Essentials (00:20:11) The hosts discuss the need for lip balm in dry climates, especially during travel.
- Sewing Kit Necessity (00:20:30) Tracy advises bringing a mini sewing kit to handle wardrobe malfunctions on the go.
- Makeup Removal Tips (00:21:36) Sara introduces the reusable makeup eraser as an eco-friendly travel essential.
- Charger Essentials (00:22:40) Tracy shares a travel tip about always bringing the complete phone charger, not just the cord.
- Noise-Canceling Headphones (00:23:48) Discussion on the benefits of noise-canceling headphones for a better flying experience.
- Traveling with Earplugs (00:24:25) Sara talks about the benefits of using earplugs to manage ear pressure during flights.
- Luggage Tips: Importance of Wheels (00:25:23) Tracy stresses the importance of having four-wheeled luggage for easier maneuverability.
- Choosing the Right Luggage (00:26:38) The benefits of double wheels on luggage for improved travel experience.
- Water Bottle Hack (00:29:22) A recommendation for a spill-proof water bottle that keeps drinks cold.
- Precheck Benefits (00:30:21) Importance of TSA Precheck for easier travel and security experience.
- Jewelry Travel Tips (00:31:47) Discussion on organizing jewelry while...
16 SEP 2024 · On the evening of August 29th - Craig was on his early evening Ruck when he found himself confronting a cemetery vandal.In this episode he shares details from the event along with sometimes serious - sometimes whimsical takeaways from this ordeal. This event triggered an abundance of reflection for Craig regarding the challenges faced when communicating under stressful circumstances. From word choices - to frantic calls - and de-escalation.In conversations with law enforcement it became apparent that the culprit in this destruction was an individual that may be known to police - and possibly afflicted with addiction and/or mental illness. Craig shares how the general knowledge that this crime was not one of passion or desire - but the acts of an afflicted individual served to reduce the outrage that members of his community felt initially upon learning of the degree of destruction.Note: Craig’s takeaways from this event are based on his perspectives and from trusted counsel. If you have feedback or analysis for Craig (What could he have done better? What did he do well?) regarding this event and are trained in law-enforcement, security or related fields - please reach out via email to https://craigoneill.net.  Professional perspective is appreciated and we’d be happy to share your tips or advice with our listeners.Three separate local news stations interviewed Craig in the wake of the event.
- https://youtu.be/JuHdIHrdrLA
Links to Local News Stories:https://WoodTV8-https//www.woodtv.com/news/grand-rapids/several-graves-damaged-at-grand-rapids-cemetery/Wzzm13 -https://www.wzzm13.com/article/news/local/caught-camera-runner-captures-moments-man-vandalized-grand-rapids-cemetery/69-eb719d08-0b90-43b0-8872-abb795e999bbFox17https://www.fox17online.com/news/local-news/grand-rapids/its-heartbreaking-major-damage-overnight-at-grand-rapids-cemeteryThank You To Our Partners:The Institute at https://wearetheinstitute.com/  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.AutoFlow at https://autoflow.com/. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.comAutoLeap at https://autoleap.com/. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software! Shop Dog Marketing at https://shopdogmarketing.com/. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative
16 SEP 2024 · The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a https://demo//shopmarketingpros.com/chris/Check out their podcast here:https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn this episode of "The Weekly Blitz," Coach Chris Cotton delves deep into the intricate balance between focusing on future goals and reflecting on past experiences. He emphasizes the critical importance of learning from both successes and failures to inform future decisions, ensuring that each step forward is grounded in wisdom gained from previous endeavors. Coach Chris offers a wealth of practical strategies to achieve this balance, such as scheduling dedicated reflection time, maintaining a detailed journal to track progress and insights, and celebrating milestones to acknowledge and appreciate growth.He warns against the dangers of becoming too fixated on future ambitions, which can lead to the neglect of valuable lessons from the past, potentially repeating mistakes or missing out on crucial learning opportunities. The episode also includes a special shout-out to the sponsor, Shop Marketing Pros, which specializes in providing innovative marketing strategies tailored specifically for auto repair shops, helping them to thrive in a competitive market.Introduction to the Episode (00:00:08)
- Coach Chris Cotton introduces the podcast and highlights its focus on business insights and industry updates.
Shout-out to Sponsor (00:01:08)
- Recognition of Shop Marketing Pros for their tailored marketing strategies for auto repair shops.
Focus on the Future vs. Reflection on the Past (00:01:08)
- Discussion on the importance of balancing future goals with reflection on past experiences.
The Importance of the Past (00:02:09)
- Exploration of how past experiences shape current knowledge and decision-making.
Reasons to Reflect on the Past (00:03:12)
- Outlining key reasons for reflection: context, lessons from failure, celebrating progress, and maintaining perspective.
The Journey vs. Destination (00:04:16)
- Emphasis on appreciating the journey rather than solely focusing on future achievements.
Balancing Forward Momentum with Reflection (00:05:25)
- Practical strategies for integrating reflection into business practices.
Risks of Forgetting the Past (00:06:37)
- Consequences of focusing only on the future, including loss of core values and lessons.
Finding Balance (00:07:56)
- Encouragement to honor past experiences while pursuing future ambitions for a grounded approach.
Connect with Chris:chris@autofixsos.comPhone: 940.400.1008www.autoshopcoaching.comFacebook: https://www.facebook.com/AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
#autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement...
14 SEP 2024 · Thanks to our Partners, Shop Boss, and 360 Payments Brad Updegraff discusses the pressing shortage of skilled technicians in the automotive industry. Brad shares strategies for training and developing technicians, and the importance of creating strong relationships with local schools. Additionally, he emphasizes the significance of flexible compensation plans and support for aspiring technicians. Brad Updegraff, https://davesultimateautomotive.com/, 6 locations, Austin, TX. Brad's previous episodes https://remarkableresults.biz/?s=updegraff Show Notes
- https://youtu.be/NoQzvIEfDnc
- Industry Challenges (00:00:34) Discussion on the nationwide technician shortage and the impact of the growing electric vehicle market.
- Creating a Technician Pipeline (00:01:08) Brad reflects on the long-term strategies dealerships have implemented to develop their technician workforce.
- Personal Experience as an Intern (00:02:08) Brad shares his early experiences in the automotive industry and the challenges he faced as an intern.
- Strategies for Training Technicians (00:02:34) Exploration of effective strategies for training technicians, emphasizing building relationships with local schools.
- NAPA Apprenticeship Program (00:03:11) Overview of the NAPA apprenticeship program and its effectiveness in developing new technicians.
- Case Study: A Young Trainee (00:04:04) Brad discusses a specific trainee's experience, highlighting the importance of pairing her with a skilled technician.
- Adapting Training Approaches (00:05:01) Challenges faced during the training program lead to a need for more flexible and adaptable training methods.
- Identifying Natural Leaders (00:05:47) Importance of recognizing natural leaders among technicians to foster a supportive training environment.
- Compensation Structures (00:07:30) Discussion on compensation plans and how to ensure they are attractive to both new and experienced technicians.
- Selecting the Right Trainees (00:08:33) Brad emphasizes the importance of carefully selecting trainees based on their interest and potential.
- Encouraging Continuous Improvement (00:09:34) Encouraging technicians to seek growth and development opportunities within the company.
- Value of Training for Students (00:10:17) Highlighting the need for trainees to understand the importance of continuous education and training.
- Compensation and Incentive Plans (00:11:05) Brad discusses innovative compensation structures to attract and retain skilled technicians.
- Tool Accessibility for Technicians (00:12:01) Addressing the lack of tools as a barrier for entry-level technicians and proposing solutions.
- Flag Rate Compensation Model (00:12:58) Explanation of a flag multiplier system designed to support both green and experienced technicians in learning.
- Compensation Structure for Technicians (00:14:04) Discussion on the importance of a well-structured compensation plan for technicians and foreman roles.
- Challenges of Foreman Role (00:15:00) Exploring the difficulties faced by foreman roles during poor traffic times in the shop.
- Impact on Profit Margins (00:15:49) Analyzing how technician training impacts overall shop output and profit margins.
- Tool Acquisition Programs (00:16:43) Overview of...
13 SEP 2024 · In this episode, Carm Capriotto brings insights into the critical role of soft skills in the automotive industry. The discussion centers around the importance of communication, empathy, and active listening in fostering better customer relationships and enhancing team dynamics. Perfect for business owners, service advisors, and automotive professionals looking to elevate their operations. Prioritize the development of soft skills within your team, and watch as your business thrives in a more supportive and cohesive environment. Darrin Barney, President, https://eliteworldwide.com/ https://www.barneybrothers.com/, Grand Junction, CO. Darrin’s previous episodes https://remarkableresults.biz/?s=%22darrin+barney%22 Rachel Spencer, https://www.spencersautorepair.com/, Krum Texas. Listen to her other episodes https://remarkableresults.biz/?s=%22rachel+spencer%22 Bill Snow, VP of Franchise Development and Operations, https://radair.com/Listen to Bill’s previous episodes https://remarkableresults.biz/?s=%22bill+snow%22 Show Notes
- https://youtu.be/YiS1biiq9i0
- Upcoming Events (00:02:35) Darrin shares details about the "Fly with the Eagles" training course and the "Ignite" event in Dallas. https://eliteworldwide.com/events/
- Discussion on Soft Skills Gap (00:04:13) A gap in soft skills among students and the need for professional interaction training.
- Rachel on Communication (00:05:24) Rachel discusses various forms of communication and the importance of closing the expectation gap.
- Three-Second Rule (00:06:41) Darrin explains the "three-second rule" to improve listening and processing during conversations.
- Toastmasters and Public Speaking (00:09:23) Carm shares insights about Toastmasters and its benefits for improving communication skills. https://rrtm.toastmastersclubs.org/directions.html
- Empathy as a Soft Skill (00:10:07) Rachel defines empathy and its importance in effective communication and team dynamics.
- Sympathy vs. Empathy (00:11:25) Darrin contrasts sympathy and empathy, highlighting the need for understanding in service roles.
- Teaching Empathy (00:12:25) Rachel discusses modeling empathy for employees and children, emphasizing active listening.
- Fix My Ride Program (00:13:11) Rachel shares a program that fosters empathy by helping those unable to fix their cars.
- Empathy in Leadership (00:15:05) Bill discusses the importance of empathy in decision-making and its effects on team dynamics.
- Eye Contact as a Soft Skill (00:15:50) Darrin underscores the significance of maintaining eye contact in communication, especially in the digital age.
- The Uncomfortable Nature of Eye Contact (00:18:46) Discussion on the discomfort associated with maintaining eye contact in conversations.
- Generational Communication Differences (00:19:11) Exploration of how younger generations prefer texting over direct communication.
- Getting Comfortable with Discomfort
The Voices, Ideas, and Insights That are Shaping the Future of the Automotive Aftermarket - Reside Here
Information
Author | Carm Capriotto |
Organization | Carm Capriotto |
Categories | Automotive , Management , Marketing |
Website | remarkableresults.biz |
carm@remarkableresults.biz |
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