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The Voices, Ideas, and Insights That are Shaping the Future of the Automotive Aftermarket - Reside Here
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11 SEP 2026 · Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty https://youtu.be/mpHZv0-PRRo What if the best time to recruit your next technician is when your shop isn't looking to hire? Lisa Coyle, CEO of Promotive, and Sam Freeman, Partner Manager at Promotive, reveal why automotive recruiting has a cycle, and why understanding when technicians are looking can give shop owners a significant advantage. Lisa and Sam explain how recruiting data, market timing, candidate behavior, and consistent relationship-building can create a much more proactive hiring strategy. Download the 6 Month Promotive Hiring Insights Report for FREE: https://info.gopromotive.com/RRR What You'll Learn
- Why technician recruiting has a cycle and why timing matters.
- Why “post and pray” recruiting puts your shop at a disadvantage.
- Why finding a top technician can take 60 to 70 days.
- How local market data can improve your job postings.
- Why you should recruit even when you don't have an opening.
- What may really be behind candidate ghosting.
- Why a counter-offer doesn't have to end the relationship.
- How consistent communication can prevent first-day no-shows.
- Why complicated hiring processes can cost you great candidates.
- How the F.O.R.D. method can make interviews more personal and effective.
Great recruiting is about timing, data, and relationships. Don't wait for an empty bay to discover you need a recruiting strategy. Understand when technicians are most likely to consider a move, know what candidates in your market are searching for, simplify your hiring process, and stay connected with good people even when the timing isn't right. Your next great technician may not be looking when you're ready to hire. The opportunity is to build the relationship when they're ready to listen. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/ Meet Paige: The Auto Repair Industry’s First 24/7 AI Recruiter [THA 481]: https://remarkableresults.biz/remarkable-results-radio-podcast/a481/ Lisa Coyle, CEO of Promotive Sam Freeman, Partner Manager at Promotive NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/ Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/ Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/ You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
- Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
- Visit the Website:https://remarkableresults.biz/
- Subscribe on YouTube:https://www.youtube.com/carmcapriotto
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- Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
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- Join our Insider List:https://remarkableresults.biz/insider
- All books mentioned on our podcasts:https://remarkableresults.biz/books
- Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
- Buy Me a Coffee:https://www.buymeacoffee.com/carm
- Special episode collections:https://remarkableresults.biz/collections
The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
- https://remarkableresults.biz/with Carm Capriotto:https://remarkableresults.biz/
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8 SEP 2026 · Thanks to our Partners, NAPA Auto Care and NAPA TRACS https://youtu.be/cojyKfWueSk What happens when a customer needs a $2,000 repair but doesn’t have the cash available today? That moment can determine whether the vehicle gets repaired, the customer delays a critical service, or they take their business somewhere else. For automotive shops, offering flexible payment options can be more than a convenience. It can be a powerful tool for helping customers say yes to the work their vehicles need. Kwane Stokes, Assistant Vice President and Relationship Manager in the automotive division at Synchrony, explains how the program can help shops remove financial barriers, increase repair opportunities, and create another reason for customers to return. Kwane also addresses why many shops still aren't offering financing and how the biggest obstacle may simply be the assumptions advisors make about a customer's ability or willingness to pay. What You'll Learn
- Why financing should be presented as a payment option, not something an advisor decides a customer needs.
- How the program's average first and repeat purchase amounts demonstrate the potential impact on average repair order (ARO).
- Why assuming a customer can't qualify for credit can cause shops to lose needed repair work.
- How monthly promotional offers can give shops another reason to communicate with their customers.
- How advisor incentives and simple training can encourage more consistent presentation of financing.
- What the upcoming "waterfall" financing model could mean for customers who aren't approved through the primary credit program.
The biggest opportunity may not be finding more customers. It may be giving the customers already sitting at your counter more ways to say yes. The key is removing the assumption that you know what a customer can or cannot afford. Present the options, explain them clearly, and let the customer decide what works for their financial situation. For a shop, financing isn't simply about collecting payment. It's another tool for helping customers get the repairs they need while protecting the relationship and keeping the work in your shop. Kwane Stokes, AVP, Relationship Manager, Auto Network, https://www.synchrony.com/ Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support:http://napatracs.com/Connect with the Podcast:
- Download Our Mobile App:https://automotiverepairpodcastnetwork.com/app/
- Website:https://remarkableresults.biz/
- YouTube:https://www.youtube.com/carmcapriotto
- Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
- LinkedIn:https://www.linkedin.com/in/carmcapriotto/
- Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
- Join Our Virtual Toastmasters Club:https://rrtm.toastmastersclubs.org/directions.html
- Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
- Join our Insider List:https://remarkableresults.biz/insider
- Books Page:https://remarkableresults.biz/books
- Our Classroom Page:https://remarkableresults.biz/classroom
- Episode Collections:https://remarkableresults.biz/collections
- Buy Me a Coffee:https://www.buymeacoffee.com/carm
The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/
- https://remarkableresults.biz/with Carm Capriotto:https://remarkableresults.biz/
- https://mattfanslow.captivate.fm/withMatt Fanslow:https://mattfanslow.captivate.fm/
- https://huntdemarest.captivate.fm/withHunt Demarest:https://huntdemarest.captivate.fm/
- https://autorepairmarketing.captivate.fm/with Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
- https://chriscotton.captivate.fm/with Chris Cotton:https://chriscotton.captivate.fm/
- https://craigoneill.captivate.fm/with Craig O'Neill:https://craigoneill.captivate.fm/
4 SEP 2026 · Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty https://youtu.be/4WISJQfbJbU What does a strong shop culture look like when you’re the people living it every day? Bree Wismer, Service Advisor and Frontline Culture Leader, and Trevor Hinds, Operations Manager and Dispatcher at Empower Automotive in Traverse City, Michigan, take us inside the daily habits and communication practices that keep their team aligned, productive, and focused on the customer. Rather than approaching culture from the owner's perspective, Bri and Trevor share what happens on the front lines. They explain how Empower Automotive breaks down the traditional divide between the front counter and the bays, keeps everyone on the "same bus," and creates a workplace where every person understands their role, respects the team around them, and contributes to the same goal. What You'll Learn
- Why the front counter and specialists must operate as one team.
- How daily huddles and short training sessions keep the team aligned.
- Why the 1:00 PM check-in can prevent late-day customer surprises.
- Why a "no-update" update can be one of the most valuable customer communications.
- How to respond when customers arrive with AI-generated or parts-store diagnoses.
- How respect, communication, and accountability create confident professionalism.
Building a world-class shop culture doesn’t require a massive budget or a complicated organizational overhaul. By committing to these small, consistent actions, you can transform your shop from a high-stress environment into a thriving, unified business that both your team and your customers enjoy. Bree Wismer, Service Advisor, Frontline Culture Leader, https://www.empowerautomotivetc.com/, Traverse City, MI Trevor Hinds, Operations Manager, Dispatcher, Workflow and Culture, https://www.empowerautomotivetc.com/, Traverse City, MI NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/ Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/ Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/ You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
- Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
- Visit the Website:https://remarkableresults.biz/
- Subscribe on YouTube:https://www.youtube.com/carmcapriotto
- Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
- Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
- Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
- Join Our Virtual Toastmasters Club:https://rrtm.toastmastersclubs.org/directions.html
- Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
- Join our Insider List:https://remarkableresults.biz/insider
- All books mentioned on our podcasts:https://remarkableresults.biz/books
- Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
- Buy Me a Coffee:https://www.buymeacoffee.com/carm
- Special episode collections:https://remarkableresults.biz/collections
The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
- https://remarkableresults.biz/with Carm Capriotto:https://remarkableresults.biz/
- https://mattfanslow.captivate.fm/with Matt Fanslowhttps://mattfanslow.captivate.fm/
- https://huntdemarest.captivate.fm/with CPA Hunt Demarest:https://huntdemarest.captivate.fm/
- https://autorepairmarketing.captivate.fm/with Brian and Kim Walker:
1 SEP 2026 · Thanks to our Partners, NAPA Auto Care and NAPA TRACS https://youtu.be/r0uqhKHZZjE How quickly is the automotive repair industry changing, and are you ready for what's next? Tom Ham, shop owner and founder of the Automotive Management Network, joins Carm Capriotto for a fast-paced conversation covering 12 major trends shaping the future of auto repair. From autonomous vehicles and solid-state batteries to the changing value of trade careers, AI, government regulation, 3D printing, and vehicle reliability, Tom and Carm explore the technologies and economic shifts shop owners need to understand. What You'll Learn
- How autonomous vehicles could reshape vehicle safety and the repair industry.
- What advances in solid-state batteries could mean for EVs and vehicle range.
- Why trade careers are gaining momentum as technology changes traditional employment.
- How the technician shortage is creating new opportunities for shops to develop talent.
- How government regulation and emissions enforcement could affect vehicle owners and repair shops.
- What current vehicle reliability trends reveal about today's automotive brands.
- How 3D printing could help shops solve parts availability challenges.
- Why AI is becoming a powerful tool for reducing friction and improving efficiency.
- Why shop owners need to stay curious and adapt as automotive technology continues to accelerate.
The automotive repair industry is changing faster than ever. The shops that thrive will be the ones willing to understand emerging technology, embrace new tools, develop their people, and continually rethink how they operate. The future isn't coming someday. It's already showing up in the service bay. Tom Ham, http://www.automotivemanagementnetwork.com/. Tom’s previous episodes https://remarkableresults.biz/?s=%27tom+ham%27. Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support:http://napatracs.com/Connect with the Podcast:
- Download Our Mobile App:https://automotiverepairpodcastnetwork.com/app/
- Website:https://remarkableresults.biz/
- YouTube:https://www.youtube.com/carmcapriotto
- Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
- LinkedIn:https://www.linkedin.com/in/carmcapriotto/
- Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
- Join Our Virtual Toastmasters Club:https://rrtm.toastmastersclubs.org/directions.html
- Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
- Join our Insider List:https://remarkableresults.biz/insider
- Books Page:https://remarkableresults.biz/books
- Our Classroom Page:https://remarkableresults.biz/classroom
- Episode Collections:https://remarkableresults.biz/collections
- Buy Me a Coffee:https://www.buymeacoffee.com/carm
The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/
- https://remarkableresults.biz/with Carm Capriotto:https://remarkableresults.biz/
- https://mattfanslow.captivate.fm/withMatt Fanslow:https://mattfanslow.captivate.fm/
- https://huntdemarest.captivate.fm/withHunt Demarest:https://huntdemarest.captivate.fm/
- https://autorepairmarketing.captivate.fm/with Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
- https://chriscotton.captivate.fm/with Chris Cotton:https://chriscotton.captivate.fm/
- https://craigoneill.captivate.fm/with Craig O'Neill:https://craigoneill.captivate.fm/
28 AUG 2026 · Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty https://youtu.be/Y-HW7EPr-EM What if your auto repair shop could help advance breast cancer research while growing your business? Co-founders Leigh Anne Best and Laura Frank, alongside Dr. Justin Johnson from the Cleveland Clinic, share the story behind one of the automotive industry's most impactful grassroots fundraisers. Since 2011, participating shops have partnered with parts vendors to provide free brake pads during October, helping customers save on repairs while shops donate 10% of the total service cost to breast cancer vaccine research at Cleveland Clinic. With $2.4 million raised and a $3 million milestone in sight, the campaign is helping fund continued research into the alpha-lactalbumin breast cancer vaccine for triple-negative breast cancer while giving independent repair shops an opportunity to strengthen their communities and grow their business. What You'll Learn
- How the Brakes for Breasts win-win fundraising model works.
- How participating shops can partner with parts vendors and customers.
- Why 100% of donations go directly to the research laboratory.
- How grassroots funding helped keep the Cleveland Clinic research lab open after Dr. Vincent Tuohy's passing.
- What Phase 1 vaccine research revealed and what Phase 2 will require.
- How participating shops can generate community awareness and increased car count.
- How your shop can participate and access promotional resources.
Brakes for Breasts demonstrates what can happen when the automotive industry comes together around a cause. Shops can serve their customers, strengthen their communities, grow their businesses, and help fund research that could change lives. Every shop, every customer, and every dollar can make a difference. https://www.brakesforbreasts.com/ The First Breast Cancer Vaccine Trial Recipient Jennifer Davis: https://remarkableresults.biz/remarkable-results-radio-podcast/cc111/ NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/ Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/ Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/ You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
- Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
- Visit the Website:https://remarkableresults.biz/
- Subscribe on YouTube:https://www.youtube.com/carmcapriotto
- Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
- Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
- Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
- Join Our Virtual Toastmasters Club:https://rrtm.toastmastersclubs.org/directions.html
- Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
- Join our Insider List:https://remarkableresults.biz/insider
- All books mentioned on our podcasts:https://remarkableresults.biz/books
- Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
- Buy Me a Coffee:https://www.buymeacoffee.com/carm
- Special episode collections:https://remarkableresults.biz/collections
The Automotive Repair Podcast Network:
25 AUG 2026 · Thanks to our Partners, NAPA Auto Care and NAPA TRACS https://youtu.be/-BcyujIDtEU What makes a good service advisor great? Levi Linseman, performance coach at Autoflow, shares the five human qualities that separate a good service advisor from a truly trusted professional. With 25 years of automotive experience, including 15 years at the service desk, Levi explains why eye contact, a smile, warmth, caring, and humility can turn everyday transactions into long-term customer relationships. The conversation also explores sophisticated professionalism, the role of AI in the customer experience, proactive communication, hiring for coachability, and why the best advisors know when to simply say, "I don't know." What You'll Learn
- The 5 qualities that define a genuine service advisor.
- How admitting mistakes can actually increase customer trust.
- Why AI should support the service advisor, not replace the human connection.
- How digital vehicle inspections can improve transparency and communication.
- Why coachability and continuous learning are essential for advisors.
- How proactive communication reduces customer anxiety.
- Why setting clear expectations can dramatically improve the customer experience.
- What shop owners should look for when hiring their next service advisor.
Great service advisors do more than sell repairs. They build trust, reduce anxiety, communicate with honesty, and make customers feel cared for. Technology can make the process more efficient, but genuine human connection remains one of the most powerful advantages a shop can offer. Levi Linseman, Performance Coach, https://autoflow.com/ Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support:http://napatracs.com/Connect with the Podcast:
- Download Our Mobile App:https://automotiverepairpodcastnetwork.com/app/
- Website:https://remarkableresults.biz/
- YouTube:https://www.youtube.com/carmcapriotto
- Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
- LinkedIn:https://www.linkedin.com/in/carmcapriotto/
- Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
- Join Our Virtual Toastmasters Club:https://rrtm.toastmastersclubs.org/directions.html
- Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
- Join our Insider List:https://remarkableresults.biz/insider
- Books Page:https://remarkableresults.biz/books
- Our Classroom Page:https://remarkableresults.biz/classroom
- Episode Collections:https://remarkableresults.biz/collections
- Buy Me a Coffee:https://www.buymeacoffee.com/carm
The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/
- https://remarkableresults.biz/with Carm Capriotto:https://remarkableresults.biz/
- https://mattfanslow.captivate.fm/withMatt Fanslow:https://mattfanslow.captivate.fm/
- https://huntdemarest.captivate.fm/withHunt Demarest:https://huntdemarest.captivate.fm/
- https://autorepairmarketing.captivate.fm/with Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
- https://chriscotton.captivate.fm/with Chris Cotton:https://chriscotton.captivate.fm/
- https://craigoneill.captivate.fm/with Craig O'Neill:https://craigoneill.captivate.fm/
21 AUG 2026 · Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty https://youtu.be/_sQsNhpZOz0 Who is your shop's toughest competitor: the business down the street, or the people inside your own four walls? Carm Capriotto sits down with shop owners Dwayne Myers and Al Oramas to explore internal competition and why the biggest threats to a shop's success often come from within. The conversation challenges owners to stop obsessing over competitors and start examining their own leadership, consistency, processes, and customer experience. What You'll Learn
- Why operational consistency matters and how small deviations can create chaos.
- Why owners can't effectively lead from the "engine room."
- How true delegation requires owners to let go of control and trust their teams.
- Why "everything speaks" when it comes to the customer experience.
- How standing at the curb can reveal things owners no longer notice inside their own shops.
- How simple physical and operational improvements can create meaningful change.
- Why asking employees what they love and what they would change can reveal the true health of a business.
Your greatest competitor may be staring back at you in the mirror. The shops that grow stronger are willing to look inward, challenge their own habits, listen to their teams, and consistently raise the standard. Leadership isn't about controlling every detail; it's about creating the environment, expectations, and trust that allow the entire team to perform at its best. Dwayne Myers, https://dynamicautomotive.net/, 8 locations, Maryland. Dwayne’s previous episodes https://remarkableresults.biz/?s=%22Dwayne%20Myers%22. Al Oramas, https://proauto1.com/ 2 locations, Denver and Littleton, CO Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ David Boyes, President of https://www.todaysclass.com/ David’s previous episodes https://remarkableresults.biz/?s=boyes Brad Updegraff, https://davesultimateautomotive.com/, 7 locations, Austin, TX. Brad’s previous episodes https://remarkableresults.biz/?s=updegraff Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
- Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
- Visit the Website:https://remarkableresults.biz/
- Subscribe on YouTube:https://www.youtube.com/carmcapriotto
- Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
- Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
- Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
- Join Our Virtual Toastmasters Club:https://rrtm.toastmastersclubs.org/directions.html
- Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
- Join our Insider List:https://remarkableresults.biz/insider
- All books mentioned on our podcasts:https://remarkableresults.biz/books
- Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
- Buy Me a Coffee:https://www.buymeacoffee.com/carm
- Special episode collections:https://remarkableresults.biz/collections
...
18 AUG 2026 · Thanks to our Partners, NAPA Auto Care and NAPA TRACS https://youtu.be/upgeqanPGtoWhat if the best place to train your technicians isn't a classroom, but your own shop?In this episode of Remarkable Results Radio, Carm Capriotto sits down with Brandon Steckler, former Motor Age editor and industry educator, to discuss S.W.A.T. (Steckler Worldwide Automotive Technical Training and Diagnostics) and his mission to elevate automotive repair through hands-on education, diagnostic support, and a culture of continuous learning.Brandon explains why effective training should close knowledge gaps rather than simply provide quick answers, and why shop owners should view education as an investment in their people, their business, and the entire local repair community.What You'll Learn
- How S.W.A.T. combines just-in-time diagnostic support with technician training.
- Why on-site training can create stronger technical foundations and better diagnostic habits.
- Why shop owners shouldn't fear inviting neighboring businesses to participate in training.
- How collaboration between local shops can strengthen the entire automotive repair community.
- Why technicians need to become "perpetual students" as vehicle technology continues to evolve.
- How investing in training can improve technician confidence, productivity, and profitability.
- Why bringing education directly into the shop can shorten the distance between learning and earning.
Great technical training doesn't simply help a technician fix today's vehicle. It builds the knowledge, habits, confidence, and diagnostic thinking needed for tomorrow's challenges. Brandon's message is clear: shops that consistently invest in education create stronger professionals, stronger teams, and a stronger industry.Brandon Steckler, S.W.A.T Training and Diagnostics. Brandon’s previous episodes https://remarkableresults.biz/?s=%22brandon+steckler%22.Brandon's Cell Phone: 1 (484) 824-4621Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-careNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web athttp://napatracs.com/Connect with the Podcast:Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
- Visit the Website:https://remarkableresults.biz/
- Subscribe on YouTube:https://www.youtube.com/carmcapriotto
- Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
- Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
- Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
- Join Our Virtual Toastmasters Club:https://rrtm.toastmastersclubs.org/directions.html
- Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
- Join our Insider List:https://remarkableresults.biz/insider
- All books mentioned on our podcasts:https://remarkableresults.biz/books
- Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
- Special episode collections:https://remarkableresults.biz/collections
- Buy Me a Coffee:https://www.buymeacoffee.com/carm
The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/https://automotiverepairpodcastnetwork.com/
- https://remarkableresults.biz/ with Carm Capriotto: Facilitating Wisdom Through Storytelling and Open Discussion.https://remarkableresults.biz/
- https://mattfanslow.captivate.fm/: From Diagnostics to Quantum Physics and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/
- https://huntdemarest.captivate.fm/ Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/
- https://autorepairmarketing.captivate.fm/ Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/
- https://chriscotton.captivate.fm/ Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/
- https://craigoneill.captivate.fm/: Develop Interpersonal and Professional Communication Skills with Craig O'Neill.https://craigoneill.captivate.fm/
14 AUG 2026 · Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty https://youtu.be/gqnTzisxfQo What if the best way to train an automotive team isn't another four-hour evening class, but a few minutes of learning every day? Carm Capriotto sits down with David Boyes, President of Today's Class, and Brad Updegraff, owner of Dave's Ultimate Automotive, to explore how continuous learning and gamification are creating more engaged, knowledgeable teams. Brad shares how his seven-location operation uses Today's Class to support ASE certification, keep experienced technicians current with rapidly changing vehicle technology, and turn training into something employees actually want to participate in. What You'll Learn
- Why daily learning can be more effective than traditional after-hours training.
- How raffles, auctions, and rewards turn training into a team-building experience.
- How shop-versus-shop competition can create stronger teamwork than individual leaderboards.
- How custom training content can identify knowledge gaps and strengthen advisor performance.
- Why continuous learning is essential as vehicle technology continues to evolve.
- What's coming next for Today's Class, including EV, hybrid, electrical, leadership, and financial training.
Training doesn't have to feel like a requirement. When learning is consistent, accessible, rewarding, and connected to career growth, it can become part of the culture. Brad and David demonstrate how gamification can turn education into daily engagement while helping automotive professionals build the skills needed for the future. Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ David Boyes, President of https://www.todaysclass.com/ David’s previous episodes https://remarkableresults.biz/?s=boyes Brad Updegraff, https://davesultimateautomotive.com/, 7 locations, Austin, TX. Brad’s previous episodes https://remarkableresults.biz/?s=updegraff Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
- Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
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- Join Our Virtual Toastmasters Club:https://rrtm.toastmastersclubs.org/directions.html
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- Join our Insider List:https://remarkableresults.biz/insider
- All books mentioned on our podcasts:https://remarkableresults.biz/books
- Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
- Buy Me a Coffee:https://www.buymeacoffee.com/carm
- Special episode collections:https://remarkableresults.biz/collections
The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
- https://remarkableresults.biz/with
11 AUG 2026 · Thanks to our Partners, NAPA Auto Care and NAPA TRACS https://youtu.be/upgeqanPGto What happens when one of the industry's fastest-growing events doubles its exhibit space and brings together more than 200 exhibitors, 80+ training sessions, and thousands of automotive professionals? Carm Capriotto sits down with Ryan Ragan, Executive Director of the Automotive Service and Tire Alliance (ASTA), for a preview of the upcoming ASTA Expo in Raleigh, North Carolina. Ryan shares what makes this year's event different, from its massive growth and unique Survivor themed networking experience to next-generation training and technology designed for today's increasingly complex vehicles. What You'll Learn
- Why the ASTA Expo has more than doubled its exhibit space to over 112,000 square feet.
- What attendees can expect from more than 200 exhibitors and 80+ educational sessions.
- How theSurvivorthemed networking activities are designed to get attendees out of their comfort zones and meeting new people.
- How AI, virtual reality, and augmented reality are changing automotive training.
- Why today's automotive professionals need skills beyond turning wrenches.
- How the event is designed to serve everyone from first-year apprentices to experienced shop owners.
The ASTA Expo is evolving alongside the automotive industry. With expanded education, emerging technology, creative networking, and opportunities to connect with professionals across the industry, the event is designed to help attendees learn, adapt, and build relationships that move the industry forward. Exclusive $25 off your ASTA Registration with Code: Results25 Register Here: https://astausa.org/buy-expo-tickets Ryan Ragan, Executive Director, https://astausa.org/. Listen to Ryan's previous episodes https://remarkableresults.biz/?s=ragan Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web athttp://napatracs.com/Connect with the Podcast:
- Download and Listen on Our Mobile App:https://automotiverepairpodcastnetwork.com/app/
- Visit the Website:https://remarkableresults.biz/
- Subscribe on YouTube:https://www.youtube.com/carmcapriotto
- Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
- Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
- Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
- Join Our Virtual Toastmasters Club:https://rrtm.toastmastersclubs.org/directions.html
- Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
- Join our Insider List:https://remarkableresults.biz/insider
- All books mentioned on our podcasts:https://remarkableresults.biz/books
- Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
- Special episode collections:https://remarkableresults.biz/collections
- Buy Me a Coffee:https://www.buymeacoffee.com/carm
The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/
- https://remarkableresults.biz/with Carm Capriotto:Facilitating Wisdom Through Storytelling and Open Discussion.https://remarkableresults.biz/
- https://mattfanslow.captivate.fm/:From Diagnostics to Quantum Physics and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/
- https://huntdemarest.captivate.fm/ Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/
- https://autorepairmarketing.captivate.fm/ Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/
- https://chriscotton.captivate.fm/ Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/
- https://craigoneill.captivate.fm/: Develop Interpersonal and Professional Communication Skills with Craig O'Neill.https://craigoneill.captivate.fm/
The Voices, Ideas, and Insights That are Shaping the Future of the Automotive Aftermarket - Reside Here
Information
| Author | Carm Capriotto |
| Organization | Carm Capriotto |
| Categories | Automotive , Management , Marketing |
| Website | remarkableresults.biz |
| carm@remarkableresults.biz |
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