2 JUN 2022 · Putting a stop to pandemic rage: Why it's time for customers and employees to make up - Talk Radio KMOX St. Louis asked Customer Service Expert Sarah Buxbaum to come on the air and give her thoughts on this.
Workers who recently spoke to Business Insider all agreed that as prices go up, customers feel that they're entitled to changes in service, whether that means extra food, perks, or attention and energy from employees.
"I've dealt with customers yelling at me as if I was the one who changed it," one East Coast Chipotle worker said in reference to rising prices, adding that in several instances customers "act as if I'm scamming them."
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