30 APR 2024 · In this episode, we are joined by https://www.linkedin.com/in/mcdonaldangus/, CEO of https://www.barbequesgalore.com.au/, Australia’s premier retailer of barbecues and backyard lifestyle products. Angus shares insights into Barbeques Galore’s strategy to create unforgettable customer experiences, the integration of advanced technologies like AI and the IoT in retail, and the company’s robust commitment to data. We also discuss:  - The importance of knowledgeable team members and ongoing staff development. - Angus’ plans to integrate AI into retail and customer experience. - Why a clear strategy and unifying guiding principles for delivering omnichannel experiences are key for retail success.

26 MAR 2024 · Adapting to new retail tools isn’t just a tech integration challenge — it’s a people challenge. But how do you create a strategy that embraces change while putting people at the center?  In this episode, https://www.linkedin.com/in/lallytraining/, Managing Director of the https://louiselallytrainingacademy.com/, shares the pivotal role of communication and culture in successfully integrating innovative retail tools into businesses through a people-first approach.  We also discuss: - The impact of culture on staff retention and engagement - Current trends in 2024 in the retail industry - How embedding business values can propel growth inside and outside the company 

27 FEB 2024 · In the US, B2B payments between companies amount to $17 trillion, with only 50% conducted electronically. This substantial volume of high-value non-digital transactions presents a vast market for ecommerce professionals. In this episode, https://www.linkedin.com/in/pauldoforno/, Managing Director at https://www2.deloitte.com/us/en.html, shares key insights into the benefits of transitioning to digital commerce tools and discusses the strategies and challenges involved in successfully modernizing B2B commerce. You’ll also learn: - The importance of not only facilitating transactions but also enhancing the overall customer experience in B2B commerce - Why embracing digital commerce tools represents a cultural shift - How understanding and segmenting personas in B2B form the backbone of success

16 JAN 2024 · Achieving sustained growth and business success implicates challenging the traditional ROI concept, and recognizing that cost efficiency decisions aren’t enough. In this episode, https://www.linkedin.com/in/martindnewman/, founder of https://www.thecustomerfirstgroup.com/, talks about his eBook, “https://www.martinnewman.co.uk/the-10-new-rois,” and how these innovative metrics reshape the way companies gain insights and lay the groundwork for success. Join us as we discuss: - The flaws of traditional retail metrics and the need to understand businesses beyond revenue - The importance of empowering employees and creating a truly customer-centric workforce - How shifting from customer service to customer care can revamp brand loyalty

19 DEC 2023 · 75% of retailers are using RFID in some capacity. We live in a world where efficiency, omnichannel focus, and the adoption of RFID are becoming essential for retail success. In this episode, we delve into warehouse automation and the rising adoption of RFID technology with https://www.linkedin.com/in/jhblack/, Account Executive at https://www.greyorange.com/, a company that thrives in the supply chain and omnichannel world. Join as we discuss: - The impact of Amazon and COVID-19 on traditional brick-and-mortar stores, emphasizing the need for seamless omnichannel processes - Challenges such as theft, labor shortages, and the growing demand for self-service systems

28 NOV 2023 · In the realm of retail, providing an outstanding customer experience goes beyond building loyalty—it's a catalyst for boosting your revenue streams. In this episode, https://www.linkedin.com/in/radhakrishnan-gopalakrishnan-655804/, CTO at https://litmus7.com/, breaks down the key aspects of implementing a marketplace strategy and how combining it with retail digital engineering can provide retail maximization solutions while enhancing customer experience. Join us as we discuss: - The need for retailers to adapt to the rise of online marketplaces - How a holistic shopping experience sparks demand for complementary items and services - The importance of forging strong partnerships to create high-quality online marketplaces that resonate with customers.

12 OCT 2023 · The key to unlocking the full potential of retail sales can be as small as 1x2 inches. In this episode, you’ll hear from https://www.linkedin.com/in/markroberti/, Principal at https://rfidstrategies.com/, who shares insights about how RFID technology is revolutionizing the way retailers display their inventory online, boost sales, combat theft, and enhance the overall customer experience. Mark also explores the opportunities behind RFID for the retail industry and how it may extend to others. Join us as we discuss: - How tracking individual items can provide precise data to improve supply chain management - Generating higher profit and achieving a better ROI through RFID implementation - Approaching RFID technology by tackling retail challenges progressively

7 SEP 2023 · An unlikely characteristic has begun to determine whether a brand wins or falters: storytelling. Businesses that are able to leverage psychology to engage with their audience in a relatable manner are seeing success with the evidence shown in creating customer lifetime value and brand loyalty. In this episode, we speak with https://www.linkedin.com/in/jracine04/ from https://www.perficient.com/, who is Principal, Unified Commerce Strategy. He delves into the importance of building a relatable brand that customers enjoy engaging with, and how you can do this across digital and physical mediums. Join us as we discuss: - Leveraging personalization and conversations with consumers - How brands can blend digital and physical retail masterfully - The power of user-generated content

24 AUG 2023 · This year, we celebrate the 50-year birthday of the barcode based on the GS1 system. In this episode, you’ll hear from barcode, identification and systems expert https://www.linkedin.com/in/gena-morgan-139669/, Vice President of Standards at https://www.gs1us.org/. Join us as we discuss: - The past, present and future of barcode technology and product identification - Bridging digital and physical worlds with radio-frequency identification (RFID) - Advancing technology and digital link opportunities

11 JUL 2023 · Composed data is often weaponized in favor of fragmentation, but what if there is a way to leverage both for optimal outcomes? Collaboration could be the key to continued success. In this episode, you’ll hear from https://www.linkedin.com/in/brianvanderson/, Founder and CEO of https://nacelle.com/, as he unpacks the challenges of market dynamics and explores where AI fits into the picture. Join us as we discuss: - AI evolution and what it means for ecommerce - Data fragmentation vs composed data - Navigating market dynamics and creating unique experiences