Bringing you and your business the right insight, tips, and ideas for the future of workforce management and employee productivity.
Bringing you and your business the right insight, tips, and ideas for the future of workforce management and employee productivity. read more read less
  • Capacity23 Nashville Preview - AOTv
    13 Oct, 2023 - 17:07
  • Episode 35: Service forecasting & planning - taking the guesswork out of SLAs
    28 Aug, 2023 - 17:23
  • Episode 34: Can you stop attrition before it is too late?
    27 Apr, 2023 - 32:42
  • Episode 33: What does 2023 hold in store for Ops teams?
    21 Feb, 2023 - 25:43
  • Episode 32: How many people do I need in my Ops team?
    9 Feb, 2023 - 24:36
  • Episode 31: The role of AI & ML in Operations Management
    23 Jan, 2023 - 32:30
  • Episode 30: 5 ways Ops teams can plan for recession
    7 Dec, 2022 - 29:24
  • Episode 29: Expert advice for health plan leaders in turbulent times
    16 Nov, 2022 - 26:17
  • Episode 28: CRMXchange and SWPP - How the Front Office and Back Office help each other
    2 Nov, 2022 - 11:30
  • Episode 27: Preparing for all Economic Conditions
    20 Oct, 2022 - 25:05
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