In this episode, Charles talks to Will, CEO of Caffè Nero, about how he leads as a Christian, how prayer fits into his daily life, and what he does when things go wrong. He also discusses the he importance of building up relationships when it comes to managing conflict, and how he approaches hiring and firing.

You can find the entire "In Conversation" series available to watch, on YouTube at: https://www.youtube.com/playlist?list=PLE7CcqI1dtSG-NBSk3WWG-gwE02KSGypo