S2 Ep12 - Do you realize your customer eperience tech is chasing customers away
Jun 20, 2022 ·
32m 6s
Despite millions being invested in customer experience technology customer churn remains high. Why? In this episode Terry and Hansa explore why the chatbots, IVR systems, and RPA could be the...
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Despite millions being invested in customer experience technology customer churn remains high. Why? In this episode Terry and Hansa explore why the chatbots, IVR systems, and RPA could be the reason for disgruntled customers. We also provide advice and pointers on what you can do to rectify this and ensure your customers are happy.
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