In this episode, we talk about how to really drive customer experience for high-end brands. We are joined by Jason Henne, Director of Customer Aervice at Momentum Solar. He tells us of how he threw call time out the window and focused more on quality customer experience. We discuss the importance of thoroughly training your reps so that they have the tools to effectively help the customer. Additionally, the Better Business Bureau has given Momentum Solar amazing reviews and Jason tells what they have done to gain and maintain their reputation.

Jason Henne Introduction 0:51
How does customer service vary between similar businesses? 2:40
An example of different, great customer service 7:17
The Importance of training your reps 10:45
How Jason has managed through an emerging industry like solar 15:09
What Momentum Solar has done to maintain their reputation 17:22
The one thing Jason tells all his employees 23:52

“You go into a Lexus dealership for instance, or a Porsche dealership. You are getting red carpet treatment. ‘OK sir, would you like a bagel? Would you like me to get a cup of coffee for you?’ And they keep you updated regularly on your situation and you’ll get a loaner car if you need. You’re not going to get that with the lower end brands. So again, it’s brand reputation, it’s word of mouth.” 5:29

Email: jhenne@momentumsolar.com
https://www.linkedin.com/in/jason-henne-6481513/
https://www.zoominfo.com/p/Jason-Henne/3451523495