People, Process or Policy.

Sep 21, 2026 · 17m 27s
People, Process or Policy.
Description

What if the problem in your business isn’t actually your team? In this episode of The Wealthy Practitioner Podcast, Nikki is back after two weeks of travel: from France and...

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What if the problem in your business isn’t actually your team?

In this episode of The Wealthy Practitioner Podcast, Nikki is back after two weeks of travel: from France and Switzerland for her husband’s 40th birthday to six days in New Jersey with the TWP team. She’s talking about one of the biggest lessons in leadership: diagnosing the problem before you react to it.

When something keeps breaking in your business, it’s easy to assume you have a people problem. But before you blame the person, hire someone new, create another SOP, or jump in and fix it yourself, there are four places you need to look: people, process, policy, and leadership.

Nikki breaks down how to tell the difference between someone who needs more training and someone who needs accountability, why relying on your team to “just remember” is usually a process issue, and how unclear policies can turn you into the person everyone has to ask for permission.

And then there’s the hardest bottleneck to recognize: you.

If you require approval for everything, redo your team’s work, jump in the second something goes wrong, or say you want ownership but criticize decisions you wouldn’t have made yourself, you may be creating the exact dependence you’re frustrated by.

Because you cannot require control and then complain about dependence.

In this episode:
  • The difference between people, process, and policy problems
  • “Can’t do it” vs. “won’t do it”
  • Why leaders accidentally become the workaround for broken systems
  • How to create decision-making boundaries that empower your team
  • The four-question diagnostic Nikki uses when something repeatedly breaks
  • Why your role eventually has to shift from solving problems to building problem solvers
  • How to recognize when YOU are the bottleneck
The goal of leadership isn’t to build a business that works because you’re there.

It’s to build one that works because of what you created when you’re not.

If this episode made you immediately think of a bottleneck in your own business, share it with another business owner and DM Nikki with what you discovered: people, process, policy… or leadership?

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Information
Author Nikki Cottis
Organization Nikki Cottis
Website chiroconnectgulfshores.com
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