Microsoft says it's made progress fixing its services after an outage caused major problems across the world. Why is it taking so long to fix and what lessons can be learnt? Also in the programme: does the Nvidia debacle teach us lessons about the importance of planning for a corporate succession?; remembering Dr Rizq abu Shaira, killed in an Israeli airstrike on Gaza's only remaining major hospital; and why the Pope's trip to Peru is so special.