Two years ago, I underwent open-heart surgery at St. Paul’s Hospital in Vancouver. What stayed with me, beyond the procedure itself, was the extraordinary level of care I received—from the cardiac team, nurses, and support staff.

It felt deeply human, attentive, and intentional. When I later circled back to thank them, many of those I spoke with credited their approach to the teachings of Jean Watson.

I was curious who this person was, shaping how care is felt in a clinical setting.

Jean is a nurse, scholar, and founder of the Watson Caring Science Institute. Her work has transformed how we think about healing—not just as a physical process, but as something deeply relational and grounded in compassion.

So, I reached out to her. I wanted to understand more about what it means to truly care, and what lessons her work might offer not just to those in healthcare, but to all of us, especially in these divided and uncertain times.