In this episode of Making BIG Shifts, host Josh Anderson interviews Nuri Otus, founder of KinetQ, a company focused on creating AI-driven personalized agents to enhance customer interactions. Nuri shares his journey from journalism to entrepreneurship, the evolution of Kinetic, and the importance of streamlining customer service in the automotive industry. He discusses KinetQ's future vision to expand beyond automotive into various service industries and offers valuable insights and advice for aspiring entrepreneurs.#entrepreneur #marketing #business #makingbigshifts #customerservice