In this episode of "The Honest Agent," host Nathan McIntyre is joined by two of his longtime allies - Mike Haney of disaster recovery firm ServiceMaster Restore and Sarah Stevens of residential plumbing provider Paramount Plumbing. They detail navigating winter storm calls, from advising preparedness on social media to managing a surge of burst pipe repairs in the aftermath. Mike outlines how proactive customer outreach and policy guidance helps model accountability even through devastating claims like storm-shuttered businesses that leak 50k gallons. Sarah stresses the impact of compassionately advocating for vulnerable clients like the elderly gentleman without sewer access for a week. Though work ranges from frozen pipes to biohazard trauma cleaning, they focus on converting negatives to positives, like insurance claimants using funds to upgrade flooring. These local experts describe how community loyalty, work referrals, and conscientious service cultivate goodwill during inconvenient disasters. With deep ties between their companies to quickly provide end-to-end assistance, they emphasize relationship building as the foundation behind caring for Northwest Arkansas residents in their times of greatest need.