How do you know the people you're inviting into your home are the right people for the job? Simone Lis has been with the Better Business Bureau since 1999. As President and CEO of BBB Serving BC & Yukon, she has seen how home improvement scams work, and how little the playbook has changed: a knock on the door, a deal that expires today, and a request for cash. In this episode, Simone joins hosts Mike and Jennifer-Lee to explain what BBB accreditation and ratings mean, how technology is helping bad actors look legitimate, and how to check out a contractor before you sign. She also walks through the BBB complaint process, mediation and arbitration, and the warranty questions to ask before work begins. If you're planning a renovation, a new build or a single repair, this episode will help you hire with confidence.

For your chance to win a Napoleon Rogue PRO 525 Gas BBQ, courtesy of FortisBC, listen, like and share the episode.

You will find “Measure Twice, Cut Once” on iTunes, Spotify podcasts. For transcript, and resources shared by Simone, go to https://havan.ca/episode-96-know-your-pro/

Thanks to sponsors: FortisBC, BC Hydro, Trail Appliances, Rami Films, jPod productions, and AI Technology & Design. It takes a team to build a home, as it does to build a podcast.

HAVAN – the Homebuilders Association Vancouver represents over 1,100 members. We’ve been a trusted voice in the homebuilding industry since 1974. Our members include builders, developers, renovators, designers, suppliers, trades, and professionals — the people who build over 65% of Metro Vancouver’s homes. As a not-for-profit association, we bring people together — connecting industry and consumers through education, resources, and shared opportunities. We work closely with local governments to promote smart policy, with a focus on housing solutions that meet the region’s growing needs and are proudly affiliated with CHBA BC and CHBA National.