What can we do when a conversation is going really wrong, in the heat of the moment? This week, we look at de-escalating conflict. How can we notice when a conversation is getting out of control, and how can we turn it back around?Plus: conflict by text/social media, and what happens when someone doesn’t listen. Episode links:How I survived workplace bullying: https://www.youtube.com/watch?v=YmRKlZEXVQMAcas website for advice on workplace rights and grievance procedures: www.acas.org.ukAnd the Acas helpline: 0300 123 1100Mediation:www.wandsworthmediation.org.ukwww.crux.org.uk